Ela Louise Ural
Amsterdam,Netherlands
Summary
Engagement Manager with focus on mentoring, fostering growth and development in individuals. Possesses strong communication and interpersonal skills, along with a knack for problem-solving and working under pressure. Have a high thirst for knowledge and eager to transfer my skillset to challenge myself in a new role, having just moved to Amsterdam.
Overview
9
9
years of professional experience
10
10
years of post-secondary education
Work History
ENGAGEMENT MANAGER
Volunteering Matters, Family Mentors
Southend-On-Sea , England
04.2022 - 12.2024
- Managed a successful mentoring service for vulnerable families, dealing with complex and sensitive issues
- Attracted, recruited and retained a pool of talented and dedicated Volunteers from a wide cross-section of the community
- Created, prepared and delivered induction and on-going training for Volunteers
- Fostered a positive work environment with proactive problem-solving skills
- Established and maintained effective working relationships and communication lines with volunteers, families, social care services and colleagues
- Promoted and represented Volunteering Matters and the Family Mentors programme across the region by using social media platforms and designing promotional materials
- Streamlined internal processes, enhancing overall operational efficiency of the project
- Ensured that the monitoring, impact, evaluation and data is collected and that the project meets it’s agreed targets
- Assisted the Project Manager to prepare reports to funders
- Processed and monitored project expenditure such as volunteer expense costs
LEAD BEHAVIOUR MENTOR
Milton Hall Primary
Southend-On-Sea, England
05.2017 - 04.2022
- Provided staff with behaviour support and advice, by creating behaviour plans for children in order to ensure all barriers to learning are removed
- Managed high-pressure situations, with children displaying dangerous and challenging behaviour, having to think and react often on the spot
- Fostered personal growth in mentees with regular one-on-one sessions
- Devised personalised learning plans, leading to accelerated skill development in mentees
- Liaised with teachers to understand the academic challenges faced by mentees better
- Established supportive relationships for improved confidence and motivation amongst mentees
- Worked within the safeguarding team, ensuring safeguarding policies are adhered to by all staff members, as well as having to action and investigate safeguarding concerns
- Actively assisted in the recruitment process for new employees, and subsequently provided new-starter and ongoing training to two new colleagues in the Pastoral team
- Built strong relationships with parents particularly in hostile circumstances, by being an active presence in all parts of the school day
BOARDING/LEARNING MENTOR
International School Moshi
Moshi, Tanzania
01.2017 - 06.2017
- Organised and facilitated activities for the boarders of an international school in Tanzania
- Provided learning support for children with additional needs, including teaching English as a foreign language
- Provided pastoral care and behaviour management for the boarders of ISM
- Assisted in classes, with opportunities to run and plan activities within the lesson
- Worked closely with boarding staff to help improve and review communication and organisational structures within the boarding community
ASSISTANT MANAGER
Coast Coffee House
Southend-On-Sea
04.2016 - 12.2016
- Managed a small team to ensure the smooth running and success of a busy coffee shop
- Established interpersonal and communication skills by building a strong rapport with customers
- Manager duties included; opening and closing of the business, stock take, ordering stock and cashing up at the end of the working day
- Provided excellent customer service such as greeting customers, serving tables and making coffees of a high standard
SENIOR MENTOR
National Citizenship Service (NCS)
06.2016 - 11.2016
- Effectively lead, inspired and pastorally cared for a team of 13 young people aged 15-16
- Ensured the safety and support of these children through an intense 18-day programme of personal development
- Ensured the inclusion of children with additional needs and altered any activities needed
- Enthusiastically taught the NCS curriculum in a fun, engaging and inspiring way
- Organised and lead ‘icebreakers’ and ‘energisers’ to encourage and motivate the young people
DEVELOPMENT WORKER
Simukai Child Protection Programme
01.2016 - 04.2016
- Educated a rural area of Zimbabwe on issues of child rights, Sexual Reproductive Health and Child abuse through home visits
- Facilitated and organised workshops of up to 350 people, including organising HIV and Cervical cancer testing days
- Implemented the 'Income Generating Activities' (IGAs) project, as well as providing support to locals on how to manage, and run an effective and sustainable IGA
- Involved in the development of a school being built in the rural community, such as gathering the appropriate plans, materials and resources needed
- This required working against many deadlines to ensure its completion
- Worked closely with children whom are in a care setting, providing health and pastoral support
Education
Education Studies - Special and Inclusive Education
The University of Worcester
01.2012 - 01.2015
Creative Media Production - Print-Based Media
South East Essex College
01.2010 - 01.2012
GCSEs - 11 A-C grades Obtained (including Maths, English and Additional Science)
Futures Community College
01.2005 - 01.2010
Skills
- Mentoring
- Recruitment
- Compassion
- Problem-solving skills
- Communication Skills
- Calm under pressure
- Social media marketing
Interests
Generally, most of my interests involve being active and I have a huge interest in sport (such as tennis and running), and enjoy when possible travelling different parts of the world.
Timeline
ENGAGEMENT MANAGER
Volunteering Matters, Family Mentors
04.2022 - 12.2024
LEAD BEHAVIOUR MENTOR
Milton Hall Primary
05.2017 - 04.2022
BOARDING/LEARNING MENTOR
International School Moshi
01.2017 - 06.2017
SENIOR MENTOR
National Citizenship Service (NCS)
06.2016 - 11.2016
ASSISTANT MANAGER
Coast Coffee House
04.2016 - 12.2016
DEVELOPMENT WORKER
Simukai Child Protection Programme
01.2016 - 04.2016
Education Studies - Special and Inclusive Education
The University of Worcester
01.2012 - 01.2015
Creative Media Production - Print-Based Media
South East Essex College
01.2010 - 01.2012
GCSEs - 11 A-C grades Obtained (including Maths, English and Additional Science)
Futures Community College
01.2005 - 01.2010
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