Eef Sparla
Beverwijk
Summary
With over two decades of experience in luxury hospitality, I have honed my skills in delivering exceptional guest experiences and leading diverse teams. Starting my journey in hospitality at the age of 13, I developed a profound passion for creating memorable moments for guests. I thrive on motivating teams to achieve excellence, fostering innovation, and driving continuous improvement. As an experienced Head Concierge, I aim to elevate guest satisfaction through personalized service, effective leadership, and seamless collaboration.
Overview
27
27
years of professional experience
4
4
years of post-secondary education
Work History
Board Member and International Delegate
Union Internationale des Concierges d'Hôtels (Les Clefs d'Or)
01.2008 - Current
- Serve as Vice President and International Delegate for Les Clefs d'Or Netherlands, representing the organization at a global level
- Organize networking events and deliver lectures at leading hospitality schools on concierge excellence and luxury service standards
- Held roles as Secretary, Treasurer, and PR Coordinator, demonstrating commitment to the profession and organisation
Head Concierge
Hotel De L'Europe BV
03.2000 - Current
- Lead the Front of House teams (13-24 members), including porters, bellboys, concierges, and guest service agents, ensuring impeccable service delivery
- Strategically enhance the overall guest journey by introducing innovative approaches to personalized service and operational efficiency
- Collaborate with department heads to align operational objectives with the hotel’s luxury brand standards
- Successfully managed two comprehensive hotel renovations, maintaining guest satisfaction during complex service transitions
- Act as a trusted advisor for high-profile and discerning guests, providing bespoke recommendations and solutions to exceed expectations
Restaurant Manager
Brasserie Bonjour & Steakhouse Bij de Buurvrouw
01.1998 - 01.2000
- Directed daily operations, staff performance, and guest satisfaction in two upscale dining establishments
- Oversaw staff scheduling, and the implementation of service improvements to ensure high-quality experiences
Education
Hospitality Management -
Amsterdams College Voor Hotel En Gastronomie
Amsterdam 09.1995 - 06.1999
Skills
- Leadership
- Team Management
- Motivation
- Guest Experience Excellence
- Project Management
- Innovation
- Creative Service Solutions
- Networking
- Communication Skills
Personal Information
- Date of Birth: 11/11/78
- Nationality: Dutch
Languages
Dutch
Native language
English
Advanced
C1
German
Upper intermediate
B2
French
Elementary
A2
Timeline
Board Member and International Delegate
Union Internationale des Concierges d'Hôtels (Les Clefs d'Or)
01.2008 - Current
Head Concierge
Hotel De L'Europe BV
03.2000 - Current
Restaurant Manager
Brasserie Bonjour & Steakhouse Bij de Buurvrouw
01.1998 - 01.2000
Hospitality Management -
Amsterdams College Voor Hotel En Gastronomie
09.1995 - 06.1999
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