Summary
Overview
Work History
Education
Skills
Timeline
Generic

Edward Stanley Kewin

IJmuiden

Summary

ICT Technical Support Specialist with over 20 years of experience in IT, logistics, and team leadership. Skilled in Microsoft 365/Azure, networking, SQL, cybersecurity, and automation. Strong record of implementing IT solutions, leading technical teams, and introducing AI-driven improvements. Combines technical expertise with customer service and operational management.

Overview

38
38
years of professional experience

Work History

ICT Technical Support

Fiege B.V.
10.2022 - Current
  • Provide Level 1 and 2 ICT support using Jira ticketing system.
  • Maintain and troubleshoot WMS systems for warehouse operations.
  • Manage SQL databases and deliver data analysis reports.
  • Introduced AI-powered inventory management drones, reducing manual workload and improving stock accuracy.
  • Collaborate with OPS Excellence team to optimize processes and upgrade systems.
  • Train staff and provide IT guidance to increase digital adoption.
  • Key Achievements:
  • Reduced ticket resolution times by streamlining workflows.
  • Improved WMS uptime and accuracy, boosting logistics efficiency.
  • Cut stocktaking time by 40% through AI automation.
  • Excellent communication skills, both verbal and written.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.

Expedition Team Leader

Fiege B.V.
04.2019 - 10.2022
  • Supervised daily logistics operations with order pickers and reach-truck drivers.
  • Acted as substitute supervisor, overseeing scheduling, planning, and transport coordination.
  • Served as first point of contact for customers and resolved operational issues.
  • Key Achievements:
  • Maintained high productivity while reducing order errors.
  • Trusted to cover supervisor responsibilities during absences.

CEO / Owner (Self-Employed)

E&M Computers
07.2012 - 09.2017
  • Founded and managed IT services company providing full technology solutions.
  • Built and repaired computers, installed networks, servers, and email systems.
  • Managed websites, provided IT consultancy, and delivered customer support.
  • Handled all business operations including sales, purchasing, and finance.
  • Key Achievements:
  • Grew a loyal client base through quality service and fast turnaround.
  • Delivered cost-effective IT upgrades that improved client efficiency.
  • Established strong reputation, generating repeat business.

Service Manager & Team Leader

Conecta 4 Solutions S.L.
01.2008 - 01.2012
  • Managed ISP operations including installations, troubleshooting, and technical support.
  • Trained and led installers, overseeing inventory and purchasing.
  • Ensured ISP network uptime and quality standards.

Technical Employee

Interdata Computers S.L.
01.2006 - 01.2008
  • Assembled and repaired computers for business and private clients.
  • Installed software, maintained stock levels, and managed internal networks.

Earlier Career

01.1988 - 01.2006
  • Held roles in IT, logistics, customer service, and management including:
  • Technical Installer – Conecta 4 Solutions S.L. (2004–2006)
  • Rental Employee – Avis Car Rental (2002–2004)
  • Team Leader Expedition – TDG Logistics B.V. (1999–2002)
  • Warehouse Employee – Technische Unic (1998–1999)
  • Night Manager – Lands’ End Hotel (1997)
  • Manager – Green Serve Cleaning (1993–1994)
  • Technical Employee – C.V. Lithographs (1989–1993)
  • Retail Salesperson – B&Q Superstores (1988–1989)

Education

CompTIA A+ and MCSE -

LOI
01.2003

NVQ - Customer Services

01.1993

Art, Design, Graphic Design, Computer Science

Berkshire College of Art & Design
01.1991

Math, English, IT, Business, Science, Arts

Banbury School
01.1989

Skills

  • Leadership

  • Comunication

  • Microsoft 365 / Azure

  • Networking and SQL Data Analysis

  • Cybersecurity and AI Automation

Friendly, positive attitude

Teamwork and collaboration

Computer skills

Customer service

Microsoft office

Problem-solving

Team management

Time management

Flexible and adaptable

MS office

Data entry

Multitasking

Microsoft Word

Multitasking Abilities

Dependable and responsible

Organization and time management

Verbal communication

Excellent communication

Timeline

ICT Technical Support

Fiege B.V.
10.2022 - Current

Expedition Team Leader

Fiege B.V.
04.2019 - 10.2022

CEO / Owner (Self-Employed)

E&M Computers
07.2012 - 09.2017

Service Manager & Team Leader

Conecta 4 Solutions S.L.
01.2008 - 01.2012

Technical Employee

Interdata Computers S.L.
01.2006 - 01.2008

Earlier Career

01.1988 - 01.2006

NVQ - Customer Services

Art, Design, Graphic Design, Computer Science

Berkshire College of Art & Design

Math, English, IT, Business, Science, Arts

Banbury School

CompTIA A+ and MCSE -

LOI

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Edward Stanley Kewin