Hi, I’m
Ebony Smith
Summary
Enthusiastic, highly productive & detail-oriented, with the ability to contribute creative input while ensuring admin & operations are aligned to hit company goals. Always proactive in finding creative solutions, providing exceptional customer and team support, while communicating harmoniously and effectively between all departments .
Overview
12
years of professional experience
Work History
Feather InsuranceBerlin
Insurance Manager/ Customer Support Agent
06.2022 - 12.2022
Job overview
- Accommodated advanced and varying insurance requests and explored new value opportunities to optimise insurance agency reputation.
- Investigated and analysed common customer concerns, communicating findings to Team Leads and suggesting corrective action.
- Handled full claims processes and communications with insurance providers and clients, including progress update reports, missing information or claim issues, and claim reimbursements.
- Swiftly responded to customers through live chat, inbox and calls from quotation stage to renewal, while managing and updating all internal client data and documentation.
THE GEEKxBerlin
Assistant to Creative Director
11.2020 - 02.2021
Job overview
- Assisted departmental teams through all stages of music video productionwhile arranging & executing meetings for directors, music engineers,photographers & videographers
- Identified and created local partnerships with relevant stakeholders for videodistribution, resulting in recognition from official band members of the Rockband that production was tributed to
- Worked closely with creative production team & imaging equipment to ensureall visual outcomes resulted in optimal, peak quality
Coachhub.ioBerlin
Operations Manager
02.2020 - 08.2020
Job overview
- Implemented new internal workflows and administrative processes,resulting in an increase of efficiency by 75% of the operations team, & reducedtime spent on tasks by 45%
- Effectively supported and on-boarded clients, securing 90% customer andcoaching success rates
- Implemented internal systems to process confidential client informationfollowing stringent data security measurements
Franksmile GMBHBerlin
Senior Account Manager
08.2019 - 02.2020
Job overview
- Defined monthly team key performance indicators through strategic salesapproaches and team collaboration
- Accelerated business development strategy & expansion in the UK market,resulting in a fully operational and profitable market within a 2-monthtimeframe
- Managed personal client accounts and utilized Salesforce to track and analyzeessential information across departments
- Berlin, Germany
The Mustard Seed
Donation Processing Assistant
10.2014 - 09.2015
Job overview
- Supported in-house donation production system in a fast-pacedenvironment by accurately processing all new daily physical and onlinedonations, while delegating tasks as per donation requirement
- Assisted in contribution of valuable organizational growth and a positivecompany reputation, including establishing friendly and dependablerelations with current and new donors
- Distributed independent receipts, thank you letters, and cancellationconfirmations while ensuring accurate and updated information acrossinternal systems
Engineering Administrative Assistant
10.2012 - 02.2013
Job overview
- Revised, edited, and managed electronic documentation and reports withextreme precision to detail, securing optimal data accuracy
- Faultlessly updated spreadsheet and document submissions throughcollaborating & communicating effectively with surrounding engineers andcoworkers, while guiding them through extra external admin processes
- Provided consistent and reliable departmental administrative supportwithin a close working team environment, resulting in a positive andharmonious work atmosphere
LifemarkPhysiotherapy
Receptionist / Front End Representative
08.2010 - 07.2012
Job overview
- Attended to guest and therapist needs, concerns and requests related toservices offered, including creating and managing patient appointmentsunder strict treatment program demands
- Updated, recorded, input and filed sensitive patient information bothmanually and within complex online in-house databases with 99% accuracy
- Assisted in recruiting and training three new receptionists for newlyopened positions through 2-year term
Education
George McDougall High SchoolCanada
Secondary School Diploma
09.2009 - 06.2011
Skills
- Effective Time Management
- Critical Thinking and Problem Solving
- Expert Written & Oral Communication
- Dedicated Team Player
- Calm and Productive Under Pressure
- Microsoft Office, Excel, and Word
- Salesforce
- Hubspot
- Asana
Interests
HOBBIES, Team SportsMusic - Guitar and DrumsPainting & SketchingSkateboardingTravellingCustomer Service Representative, Goodlife Fitness,Canada
Languages
English
Native
German
Intermediate
Timeline
Insurance Manager/ Customer Support Agent
Feather Insurance
06.2022 - 12.2022
Assistant to Creative Director
THE GEEKx
11.2020 - 02.2021
Operations Manager
Coachhub.io
02.2020 - 08.2020
Senior Account Manager
Franksmile GMBH
08.2019 - 02.2020
Donation Processing Assistant
The Mustard Seed
10.2014 - 09.2015
Engineering Administrative Assistant
10.2012 - 02.2013
Receptionist / Front End Representative
LifemarkPhysiotherapy
08.2010 - 07.2012
George McDougall High School
Secondary School Diploma
09.2009 - 06.2011
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