DUYEN NGUYEN
Hilversum
Summary
Professional Project Management Specialist with experience working with teams to accomplish short and long-term project goals. Managed budgets and monitored project costs.
Overview
3
3
years of professional experience
Work History
PORFOLIO MANAGEMENT (INTERN)
PHILIPS
08.2023 - 01.2024
- Inventory management: Retrieving & filtering out data (SKU) from Grooming & Beauty portfolio team using excel to analyze & make charts for monthly report
- Inputs from the report help management level's decision on KPI adjustment and action plan for upcoming quarters
- Contributing in the reduction of 10% unwanted SKU in quantity
- Reaching the 2023 KPI target AOP by achieving a growth of +3.5% in October
- Acting as central point of contact regarding global projects within beauty portfolio management: Observing & monitoring project status, consolidating data to update management team
- Mainly responsible for reminding stakeholders whether on going projects are under performance in order to take prompt actions
- Sustaining timely project updates for project managers up to 96% project completion bi-weekly
- Assisting global cross-functional teams with SKU, covering revenue, forecasting, subscriptions, and inventory within Philips Beauty's categories
- Monitored project progress, identified risks and took corrective action as needed.
- Customer Insights Project: Responsible for collecting & analyzing data from customer service department to support the team with insights, facts why customers unsubscribe
- Collect qualitative data via real time user testings that provide overview customers' pain points for product & service improvement
- Boosting Philips Lumea Try&Buy subscriptions by 11%.
- Participated in regular meetings with senior team members to discuss market trends and industry developments.
MARKETING ASSOCIATE MANAGER
NAILS ART STUDIO
06.2021 - 11.2023
- Achieved top organic search ranking on booking platforms Treatwell and Salonized
- Collaborated with the content creation team to produce trendy content, growing Instagram followers to 1k
- Developed marketing strategies and resolved problems to drive sales
- Maintained four-year loyal customers by continuously gathering feedback to enhance service quality
- Contributing in expanding shop locations from 3 to 5 in Amsterdam and Utrecht within 2 years by understanding customer needs and executing integrated marketing plans
ALL-ROUND E-COMMERCE (INTERN)
KINGS OF INDIGO
01.2022 - 06.2022
- Analyzing conversion rate and track data: Using excel to clean data & report monthly contributing in decision making process on product & customer strategy that increase the conversion rates from 1.5 to 2%
- Market analysis: Collect data regarding product potential customer trend from different competitors (Shopify, affiliate partner, trading platform)
- Increasing positive feedback and high satisfaction scores from user experience
- Customer relationship management: Keep subscribers updated about new products, trends, promotions via sending emails
- Responsible for emails content and design creativity
- Successfully coordinating with the product team and the marketing team that properly represented & promoted the products within the marketplace
Education
Minor in Data science program using R and Python -
HAN University of Applied Sciences
Bachelor of Science - International Business And Administration
HAN University of Applied Sciences
Arnhem, Netherlands01.2024
Skills
- Attention to details with strong analytical skills
- Able to collaborate well cross-functional teams
- Able to work under pressure while delivery promises on time
- Able to tackle multi-cultural conflicts
- Excel (advance level)
- Pivot table/Charts/Reporting
- Power BI
- Data reporting & visualization
Accomplishments
- Holland scholarship & HAN Excellent Scholarship (2020-2024)
Languages
English
Proficient
C2
Spanish
Upper intermediate
B2
Dutch
Intermediate
B1
Vietnamese
Proficient
C2
Manager Endorsement
Tina exhibits a proactive approach in her work and displays an investigative attitude when it comes to anticipating changes in both internal and external environments. For instance, she took the initiative to conduct market research on emerging trends in the industry, which helped the team make informed decisions.
Manager Contact
madalina.iordache@philips.com
Timeline
PORFOLIO MANAGEMENT (INTERN)
PHILIPS
08.2023 - 01.2024
ALL-ROUND E-COMMERCE (INTERN)
KINGS OF INDIGO
01.2022 - 06.2022
MARKETING ASSOCIATE MANAGER
NAILS ART STUDIO
06.2021 - 11.2023
Minor in Data science program using R and Python -
HAN University of Applied Sciences
Bachelor of Science - International Business And Administration
HAN University of Applied Sciences
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