Duaa Heijo
Customer Service
Den Haag
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
6
6
years of professional experience
10
10
Certifications
Work History
Interpreter
Vluchtelingenwerk (VWN)
10.2023 - Current
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
- Supported legal proceedings by delivering accurate courtroom interpretations, ensuring fair representation for all parties involved.
- Enabled timely delivery of services to non-English speaking customers by translating written documents accurately and efficiently.
- Communicated with clients to understand interpreting needs and provide best service possible.
Customer Service and Medical Consultant
Turkeyana Clinic
08.2022 - 09.2023
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
- Communicated with clients to understand interpreting needs and provide best service possible.
- Provided language translation and customer service skills to clients in Medical business.
- Improved patient outcomes by consistently staying updated on the latest medical research and advancements.
- Developed comprehensive treatment plans for patients, leading to a higher rate of recovery and satisfaction.
Interpreter and Content Writer
Inspire Art And Studio
11.2021 - 08.2022
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
- Translated website content from other languages to English.
- Improved content quality by conducting thorough research and incorporating industry trends.
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Crafted SEO-friendly content for websites and blog posts to increase organic traffic.
- Performed keyword research to optimize content for SEO.
- Studied and commented on current news and trends.
Sales and Customer Support
Natural Clinic
03.2021 - 11.2021
- Increased sales by developing and implementing effective sales strategies.
- Enhanced customer satisfaction by providing excellent support and addressing their concerns promptly.
- Built lasting relationships with clients through consistent follow-up and personalized service.
- Developed a comprehensive understanding of product offerings to provide tailored solutions for client needs.
Customer Service
IFF Company
06.2018 - 08.2019
- Delivered superior customer service and handles client requests.
- Provided excellent customer service through communication and interpersonal skills.
- Reviewed customer feedback to determine strategies for improving customer service.
- Displayed exceptional customer service and communication skills.
Education
Master of Science - English Language Teaching
Istanbul Aydin University
Bachelor of Science - English Literature
Arabian University
Skills
Client Support
Relationship Building
Interpersonal Communication
English Fluency
Customer Service
Turkish Language Proficiency
Emotional Intelligence
Active Listening
Microsoft Office
Certification
ICDL Certificate
Languages
Arabic
English
Turkish
Timeline
Interpreter
Vluchtelingenwerk (VWN)
10.2023 - Current
Customer Service and Medical Consultant
Turkeyana Clinic
08.2022 - 09.2023
Interpreter and Content Writer
Inspire Art And Studio
11.2021 - 08.2022
Sales and Customer Support
Natural Clinic
03.2021 - 11.2021
Customer Service
IFF Company
06.2018 - 08.2019
Master of Science - English Language Teaching
Istanbul Aydin University
Bachelor of Science - English Literature
Arabian University