Duaa Heijo
Den Haag
Summary
Gifted Interpreter with aptitude for conveying emotion, style and content of Arabic speakers. Bringing in-depth knowledge of cultural context and idiosyncrasies. Proven to provide translations quickly and accurately developed over three years of experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Interpreter and Medical Consultant
Turkeyana Clinic
08.2022 - 09.2023
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
- Communicated with clients to understand interpreting needs and provide best service possible.
- Provided language translation and customer service skills to clients in Medical business.
- Improved patient outcomes by consistently staying updated on the latest medical research and advancements.
- Developed comprehensive treatment plans for patients, leading to a higher rate of recovery and satisfaction.
Translator
Freelancer
04.2023 - 05.2023
- Specialized in translating complex technical documents, ensuring accuracy and clarity for endusers.
- Translated documents from English to Arabic.
- Reviewed final works to spot and correct errors in punctuation, grammar, and translation.
- Applied cultural understanding to discern specific meanings beyond literal written words.
- Repeated and restructured complex translations to optimize understanding.
- Reviewed, edited and proofread translated documents for accuracy.
Interpreter and Content Writer
Inspire Art And Studio
11.2021 - 08.2022
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
- Translated website content from other languages to English.
- Improved content quality by conducting thorough research and incorporating industry trends.
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Crafted SEO-friendly content for websites and blog posts to increase organic traffic.
- Performed keyword research to optimize content for SEO.
- Studied and commented on current news and trends.
Sales and Customer Support
Natural Clinic
03.2021 - 11.2021
- Increased sales by developing and implementing effective sales strategies.
- Enhanced customer satisfaction by providing excellent support and addressing their concerns promptly.
- Built lasting relationships with clients through consistent follow-up and personalized service.
- Developed a comprehensive understanding of product offerings to provide tailored solutions for client needs.
Customer Service
IFF Company
06.2018 - 08.2019
- Delivered superior customer service and handles client requests.
- Provided excellent customer service through communication and interpersonal skills.
- Reviewed customer feedback to determine strategies for improving customer service.
- Displayed exceptional customer service and communication skills.
Education
Master of Science - English Language Teaching
Istanbul Aydin University
Istanbul, Turkey03.2023
Bachelor of Science - English Literature
Arabian University
Jeddah, Saudi Arabia05.2017
Skills
- Client Support
- Relationship Building
- Interpersonal Communication
- English Fluency
- Customer Service
- Turkish Language Proficiency
- Emotional Intelligence
- Active Listening
- Microsoft Office
Languages
Arabic
Native or Bilingual
English
Full Professional
Turkish
Limited Working
Certification
ICDL Certificate
Medical consultant courses:
- Hair transplant operation
- Cosmetic surgeries
- Dental treatment
How to deal with the customer course.
The art of managing and knowing the characters of the four-color theory course.
How to close the deal with the client course.
The lost art of communication course.
Zoho program course.
Timeline
Translator
Freelancer
04.2023 - 05.2023
Interpreter and Medical Consultant
Turkeyana Clinic
08.2022 - 09.2023
Interpreter and Content Writer
Inspire Art And Studio
11.2021 - 08.2022
Sales and Customer Support
Natural Clinic
03.2021 - 11.2021
Customer Service
IFF Company
06.2018 - 08.2019
Master of Science - English Language Teaching
Istanbul Aydin University
Bachelor of Science - English Literature
Arabian University
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