Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Dror Jacob Schaefer

Amsterdam,NH

Summary

Dynamic Technical Support Associate with a proven track record at Tesla, excelling in technical troubleshooting and customer relationship management. Passionate about enhancing user experiences through effective software training and documentation. Recognized for resolving complex issues and fostering team development, ensuring high customer satisfaction and operational excellence.

Overview

18
18
years of professional experience

Work History

Technical Support Associate

Tesla
Amsterdam, Nederland
10.2023 - Current
  • Delivered technical assistance for Tesla product inquiries and troubleshooting via phone, email, or chat.
  • Educated customers on optimal usage of Tesla software and hardware features.
  • Conducted follow-up calls to ensure issue resolution and customer satisfaction.
  • Analyzed recurring issues to identify patterns and propose effective improvements.
  • Developed documentation outlining common problems and their solutions for future reference.
  • Participated in training sessions to enhance technical knowledge and skills.
  • Provided guidance to junior technicians to foster skill development within the team.

Technical Support Associate

Concentrix
Leiden, Nederland
07.2022 - 07.2023
  • Resolved customer service issues promptly, enhancing overall satisfaction and loyalty.
  • Identified customer needs efficiently, ensuring timely responses to inquiries.
  • Provided technical assistance via phone, email, and chat support channels.
  • Educated users on product features, promoting optimal utilization and understanding.
  • Collaborated with cross-functional teams to achieve business objectives and improve service delivery.
  • Assisted customers in troubleshooting system errors and connectivity challenges.
  • Demonstrated products, components, and systems effectively to enhance user comprehension.

Hospitality Associate

4Parties
Den Haag, Nederland
03.2022 - 07.2023
  • Delivered exceptional customer service, enhancing guest experience and satisfaction.
  • Collaborated with kitchen staff to ensure timely food and beverage service.
  • Resolved guest inquiries and issues promptly to maintain high satisfaction levels.
  • Arranged seating, decorations, and equipment for event setups as required.
  • Supported management by processing paperwork and organizing documents efficiently.

Restaurant Manager

Minna Tomei
Tel Aviv, Israel
10.2018 - 12.2021
  • Managed inventory levels and ordered supplies to ensure availability.
  • Trained and supervised staff on customer service and operational procedures.
  • Organized staff schedules to optimize coverage during peak hours.
  • Resolved customer complaints promptly to enhance satisfaction.
  • Coordinated special events and promotions to attract guests.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Restaurant Manager

Big Mama
Tel Aviv, Israel
01.2008 - 09.2018
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Oversaw daily restaurant operations, ensuring adherence to high service standards.
  • Maintained detailed records of sales transactions and shift reports for accurate reporting.
  • Managed recruitment, hiring, onboarding, training, scheduling, and evaluation of employees.
  • Prepared employee schedules to ensure adequate staffing during peak hours.
  • Ordered supplies from vendors while adhering to budget guidelines.
  • Counseled and disciplined staff to promptly address issues and provide feedback.

Education

Bachelor of Arts - Music Performance

TAU (Tel Aviv University)
Tel Aviv
07-2011

High School Diploma -

Ort Yad Singalovski
07-2005

Skills

  • Technical troubleshooting
  • Software training and documentation
  • Customer support and relationship management
  • Staff training and scheduling
  • Communication skills

Languages

Hebrew
First Language
English
Proficient (C2)
C2
Dutch
Elementary (A2)
A2
Romanian
Elementary (A2)
A2

Timeline

Technical Support Associate

Tesla
10.2023 - Current

Technical Support Associate

Concentrix
07.2022 - 07.2023

Hospitality Associate

4Parties
03.2022 - 07.2023

Restaurant Manager

Minna Tomei
10.2018 - 12.2021

Restaurant Manager

Big Mama
01.2008 - 09.2018

Bachelor of Arts - Music Performance

TAU (Tel Aviv University)

High School Diploma -

Ort Yad Singalovski

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Dror Jacob Schaefer