Dragana Pesic
Rijswijk
Summary
Customer-focused, trustworthy and highly motivated hospitality employee with over 15 years of experience. Fast thinker, excellent manual dexterity and exceptional customer service skills, bringing knowledge of various gastronomy products. Flexible and liable to rapidly adjust and follow company rules. Reliable and friendly, constantly looking for education and improvement. Team player and trusty colleague.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant Restaurant Manager
Konoba Pjero d.o.o.
05.2022 - 09.2022
- Planning, budgeting and assisting in the design of seasonal food & beverage menus.
- Oversight of day-to-day activity of Restaurant staff and ensuring that everything is coordinated, structured and aligned with service standards
- Responsible for managing functions and general event management
- Managing procurement, budget and cost control
Waitress
Hotel Ballunspitze
12.2021 - 04.2022
- Ensuring that service is delivered as per 4 star hotel standards
- Coordinating bookings and floor management
- Responding efficiently and effectively to customer complaints
- Stock management
Internship
Idigital Digital Marketing
02.2021 - 04.2021
- End to end management, upkeep and analysis of social media
- Developing marketing content of the company web site
- Assisting in creation of marketing advertising campaigns
- Optimizing marketing campaigns by understanding the audience, A/B testing, tracking analytics etc
Casino Pit Boss
Grand Casino Portorož
12.2018 - 01.2021
- Ensuring delivery of enhanced customer experience: offering extra perks, free meals, coordinating free room booking etc.
- Addressing customer concerns and complains
- Overseeing the dealers to ensure all games adhere to the standards
- Creating work schedules for employees on 24hr shift
Witress
Parenzana Restaurant
05.2015 - 12.2017
Croupier
Royal Caribbean International, Ltd
02.2013 - 03.2015
Croupier
HIT Casino Kristal d.o.o.
10.2007 - 10.2010
Croupier
Holland Casino
01.2023 - Nu
- Responsible for a proper conduct of various table games
- Monitor all players around the table in order to identify their individual playing style and to avoid cheating
- Resolving conflicts or disputes in between players by deescalating the situation
- Keeping the good atmosphere between guests and my self while playing
Education
Hbo Bachelor Diploma - Marketing, Social Media ^ Public Relations
DOBA Business School
High School Diploma -
Hotel And Tourism Management
Buje, Croatia06-2006
Skills
- Shift management
- Strong multitasking
- Teamwork and collaboration
- Keen observation
- Independent
- Stress resistant
- Flexible
Languages
Kroatisch, Engels, Italiaans
Eerste talen
Nederlands
Licht gevorderd
Duits
Licht gevorderd
Certification
- Google Digital Garage
Accomplishments
- MS Office
- Social Media
- Canva
- Relationship management
- Customer service
- Event Management
Personal Information
Timeline
Croupier
Holland Casino
01.2023 - Nu
Assistant Restaurant Manager
Konoba Pjero d.o.o.
05.2022 - 09.2022
Waitress
Hotel Ballunspitze
12.2021 - 04.2022
Internship
Idigital Digital Marketing
02.2021 - 04.2021
Casino Pit Boss
Grand Casino Portorož
12.2018 - 01.2021
Witress
Parenzana Restaurant
05.2015 - 12.2017
Croupier
Royal Caribbean International, Ltd
02.2013 - 03.2015
Croupier
HIT Casino Kristal d.o.o.
10.2007 - 10.2010
Hbo Bachelor Diploma - Marketing, Social Media ^ Public Relations
DOBA Business School
High School Diploma -
Hotel And Tourism Management
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