Dragan Alexandru
Key User (IT Support)
Turnhout
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT Support position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
4
4
Certifications
Work History
Key User (IT Support)
GXO
Eindhoven
10.2022 - Current
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Strengthened communication skills through regular interactions with others.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proven ability to learn quickly and adapt to new situations.
- Applied effective time management techniques to meet tight deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Gained extensive knowledge in data entry, analysis and reporting.
- Delivered services to customer locations within specific timeframes.
Warehouse Employee
Workforce
Eindhoven
01.2022 - 09.2022
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Performed inventory control, such as counting, and stocking merchandise.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
Team Leader/Senior Sales Coordinator
Japan Tobacco International
Ploiesti
01.2021 - 06.2021
- Team leadership, Excel, Sales Management, Team work, Team Management, crm customer relationship management, Team building, microsoft office, Microsoft Teams
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Local department coordinator
Decathlon
Ploiesti
11.2020 - 01.2021
- Administrative / Logistics | Transport / Logistics / Import - Export
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Applied effective time management techniques to meet tight deadlines.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Developed and maintained courteous and effective working relationships.
Restaurant Manager
Nord Bistro Lounge
Ploiesti
09.2020 - 11.2020
- Carefully interviewed, selected, trained, and supervised staff.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Assistent Manager
Pasticceria D`Italy
Constanta
06.2020 - 09.2020
- Reviewed sales and gross profit report to assess company efficiency.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Created employee schedules to align coverage with forecasted demands.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Mentored team members to enhance professional development and accountability in workplace.
Brand Ambassador
Japan Tobacco International
Ploiesti
05.2019 - 05.2020
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Communicated product information with confidence and educated consumers about company.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
Head Bartender
XS Caffe
Ploiesti
08.2019 - 11.2019
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Closed out cash register and prepared cashier report at close of business.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Trained 4 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Sales Agent
Kirby
Ploiesti
08.2019 - 08.2019
Sales Agent
Muntenia
Ploiesti
09.2018 - 01.2019
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
Operator PC
ALL BUSINESSES MANAGEMENT
Ploiesti
05.2018 - 09.2018
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Followed work orders precisely to identify equipment needed, materials required and sequences to correctly completing assignments.
- Established and maintained relationships with software vendors.
- Utilized source control systems to manage software development cycle.
Education
Bachelor's Degree - Economic Cybernetics
Petroleum-Gas University
Ploiesti 01.2018 - 01.2021
Skills
IT support
Certification
IT Competence
Timeline
Google IT Support Professional Certificate - in progress
03-2023
Key User (IT Support)
GXO
10.2022 - Current
Warehouse Employee
Workforce
01.2022 - 09.2022
Team Leader/Senior Sales Coordinator
Japan Tobacco International
01.2021 - 06.2021
Local department coordinator
Decathlon
11.2020 - 01.2021
Restaurant Manager
Nord Bistro Lounge
09.2020 - 11.2020
Assistent Manager
Pasticceria D`Italy
06.2020 - 09.2020
Head Bartender
XS Caffe
08.2019 - 11.2019
Sales Agent
Kirby
08.2019 - 08.2019
IT Competence
07-2019
Brand Ambassador
Japan Tobacco International
05.2019 - 05.2020
Driving license
02-2019
Sales Agent
Muntenia
09.2018 - 01.2019
Entrepreneurial skills
05-2018
Operator PC
ALL BUSINESSES MANAGEMENT
05.2018 - 09.2018
Bachelor's Degree - Economic Cybernetics
Petroleum-Gas University
01.2018 - 01.2021
Similar Profiles
Jayce NavaJayce Nava
Trainer and Safety Lead at GXOTrainer and Safety Lead at GXO
Mihaela SlujitoruMihaela Slujitoru
Acting team leader at GXOActing team leader at GXO
Esdras SterylEsdras Steryl
Warehouse at GxoWarehouse at Gxo