Dominique Liene Baken
Profielschets
Dynamic hospitality professional dedicated to delivering exceptional guest experiences. Thrives under pressure with a flexible approach and a commitment to outstanding service. Currently studying at HTH to enhance skills in hospitality management. Passionate about continuous improvement and ambitious in pursuing career goals.
Overzicht
6
6
years of professional experience
1
1
Certification
Werkervaring
Wellness Host
Westcord Fashion Hotel
Amsterdam
2026.01 - Current
- Delivered efficient front-desk support, handling calls, visitors, records, and office operations.
Front Office Receptionist
Westcord Fashion Hotel
Amsterdam
2026.01 - Current
- Managed guest services, including check-ins, communications, reporting, billing, and personalized support to ensure a smooth and positive experience.
Hospitality Worker
Four parties
Amsterdam
2025.11 - Current
- Provided strong customer service across locations and events, ensuring smooth operations, guest satisfaction, and high cleanliness standards.
Trainer
Kickboks Fit
Amsterdam
2022.06 - Current
- Led kickboxing training sessions as an AALO-certified trainer, supporting diverse groups while promoting health, confidence, and well-being.
Shifleader Hospitality
UMH group
Amsterdam
2025.02 - 2026.03
- Combined hospitality and leadership to optimize team performance, ensure excellent service, and manage operations and back-office tasks.
Customer Service Agent
CPM international
Barcelona
2025.08 - 2025.12
- Used new systems to follow protocols, manage large transactions, resolve issues, and communicate professionally across channels.
Receptionist
Eco-Boutique Hostal Grau
Barcelona
2025.07 - 2025.09
- Managed guest check-ins/outs, coordinated operations, handled transactions, and maintained a clean, welcoming environment.
Bedieningsmedewerker
Restaurant & Bar Herengracht
Amsterdam
2025.05 - 2025.02
- Worked in a fast-paced hospitality environment, collaborating with a team to ensure smooth operations, follow protocols, and deliver tailored guest service.
Sales Assistant + Baker
Van Wonderen
Amsterdam
2023.02 - 2024.05
- Maintained hygiene standards and supported baking, inventory, and order preparation.
Breakfast Employee
Leonardo Hotels
Amsterdam
2022.12 - 2023.12
- Maintained a clean dining area, managed reservations, ensured service quality, and supported smooth opening and closing operations.
Sales Assistant
Omoda
Amsterdam
2022.08 - 2023.02
- Assisted clients with high-value transactions and needs while maintaining an organized, welcoming store environment.
Food and Beverage Employee
Mac Donalds
Amsterdam
2022.02 - 2022.07
- Adapted to high-pressure hospitality environments, mastering guest service, communication, and cleanliness standards.
Sales Assistant
Albert Heijn
Amsterdam
2020.02 - 2022.02
- Adapted quickly to the workplace, learned new processes, and balanced workload with high-quality guest service.
Opleidingen
Higher Education - Economics
Hervormd Lyceum Zuid
Amsterdam Aug 2019 - Jun 2024
Propaedeutic Certificate - Hospitality Management
NHL - Hotelmanagement
Leeuwarden Aug 2024 - Jul 2025
Bachlor's degree - Hospitality management
Hotelschool The Hague
Amsterdam Feb 2026 - Feb 2029
Vaardigheden
- Communication
- Leadership
- Problem solving
- Handling transactions
- Maintain cleanliness
- Collaborating
- Flexibility
- High pressure working
- Bartending
- Serving
- Handling cash
- Handling check-in and-out
- Formal language using
Certificering
- AALO kickboks trainer certificate, 2022, Gained knowledge of teaching and leadership styles through kickboxing practice, body awareness, and vocal projection training.
- Wine SDEN 1, 2024, Explored wine types, grape varieties, and production methods to advise guests on wine selection.
Languages
Dutch
First language
English
Bijna eerstetaalniveau (C2)
Spanish
Gevorderd (B2)
Prestaties
- Certified Trainer from the AALO
- Followed several workshops and masterclasses, based on Hospitality and Leadership.
Tijdlijn
Wellness Host
Westcord Fashion Hotel
2026.01 - Current
Front Office Receptionist
Westcord Fashion Hotel
2026.01 - Current
Hospitality Worker
Four parties
2025.11 - Current
Customer Service Agent
CPM international
2025.08 - 2025.12
Receptionist
Eco-Boutique Hostal Grau
2025.07 - 2025.09
Bedieningsmedewerker
Restaurant & Bar Herengracht
2025.05 - 2025.02
Shifleader Hospitality
UMH group
2025.02 - 2026.03
Sales Assistant + Baker
Van Wonderen
2023.02 - 2024.05
Breakfast Employee
Leonardo Hotels
2022.12 - 2023.12
Sales Assistant
Omoda
2022.08 - 2023.02
Trainer
Kickboks Fit
2022.06 - Current
Food and Beverage Employee
Mac Donalds
2022.02 - 2022.07
Sales Assistant
Albert Heijn
2020.02 - 2022.02
Higher Education - Economics
Hervormd Lyceum Zuid
Aug 2019 - Jun 2024
Propaedeutic Certificate - Hospitality Management
NHL - Hotelmanagement
Aug 2024 - Jul 2025
Bachlor's degree - Hospitality management
Hotelschool The Hague
Feb 2026 - Feb 2029