Dominique Baken
Amsterdam
Summary
Dynamic professional with a strong customer service focus and proven leadership skills, honed at Herengracht. Recognized for enhancing team performance and achieving sales targets through effective staff training and problem-solving. Expertise in cash handling and fostering a positive work environment, resulting in increased customer satisfaction and loyalty.
Professional with experience in leadership and operations management. Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication. Adaptable and reliable, meeting changing needs and ensuring smooth workflow. Prepared to drive team performance and operational excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Leader
Herengracht (George Group)
05.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Retail Sales Assistant
Omoda
08.2023 - 02.2024
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
- Built strong relationships with customers, resulting in repeat business and referrals.
- Helped customers complete purchases, locate items, and join reward programs.
- Increased sales by offering advice on purchases and promoting additional products.
- Collaborated with team members to achieve monthly sales targets and objectives.
Sales Assistant
Van Wonderen
01.2023 - 02.2024
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
Breakfast Supervisor
Leonardo Hotels
12.2022 - 12.2023
- Approached guests and employees with personable and welcoming attitude to promote friendly environment.Serviced guests with food and beverage requirements.
- Assisted with training and development of food and beverage team.
- Maintained strict adherence to health and safety regulations, resulting in zero violations during tenure as Breakfast Supervisor.
- Promoted a culture of teamwork among staff members, fostering a cooperative work environment that enhanced productivity.
- Reduced food waste significantly by implementing portion control measures and proper storage techniques.
- Approached guests and employees with personable and welcoming attitude to promote friendly environment.
Food Service Worker
McDonald's
01.2023 - 08.2023
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
Retail Worker
Albert Heijn
02.2020 - 02.2022
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
Education
Bachelor of Arts - Hospitality Management
NHL Stenden
Leeuwarden08-2028
High School Diploma -
Hervormd Lyceum Zuid
Amsterdam05-2024
Skills
- Customer service focus
- Positive attitude
- Professional appearance
- Cash handling
- Team leadership
- Problem-solving
- Creative problem solving
- Customer service management
- Staff education and training
- Staff supervision
- Motivational leadership
- Sales and upselling
- Staff development
Certification
- Licensed kickbox - since February 2023
Languages
English
Bilingual or Proficient (C2)
Spanish
Intermediate (B1)
Timeline
Shift Leader
Herengracht (George Group)
05.2024 - Current
Retail Sales Assistant
Omoda
08.2023 - 02.2024
Sales Assistant
Van Wonderen
01.2023 - 02.2024
Food Service Worker
McDonald's
01.2023 - 08.2023
Breakfast Supervisor
Leonardo Hotels
12.2022 - 12.2023
Retail Worker
Albert Heijn
02.2020 - 02.2022
Bachelor of Arts - Hospitality Management
NHL Stenden
High School Diploma -
Hervormd Lyceum Zuid
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