Dominika Zacharova ING.

-Ordering of equipment and services for all Managed Services and Outsourcing customers using variety of tools and databases (e.g. GPS, EFMS, Procman, ePRO, Ingot, NC3, ServiceNow, Stock database)
-Managing purchase orders for assigned accounts on end2end principle:
placing purchase orders at the least cost in the most expedient manner to meet the customer’s required time frames
-tracking of the purchase orders via vendors’ tools and Warehouse tools (e.g. Cisco Status Tool, Info Mgmt)
-control of the anticipated ship dates
-placing requests to expedite orders
-obtaining the best possible discounts from 3rd party vendors
-control of purchase records being created properly
-completion of ad hoc tasks during the process
-receipt of the equipment activity when the equipment is delivered
-Reuse of returned customer hardware prior to purchasing new hardware and saving money for the company
-Interaction with Project Implementation Management, System Engineers, Staging, LCM Team and Vendor teams
-Cooperating on business projects
-Dealing with international contractors, vendors and professional liaison
-Approving Invoices
-RMA
-CISCO configurations, orders creating
-Participating on testing software systems
-Providing training for new colleagues
-Dealing with escalations

-Managed day-to-day operation of home to comply with regulations and agency standards.

-Managed household budgets, analyzing expenses, and making recommendations for cost-saving measures.

-Established positive relationships with vendors and service providers, negotiating favorable terms when necessary.

Proactively identified potential issues or conflicts within the household and worked to resolve them in a timely and effective manner.

- Organizing high profile social events at the property such as corporate events, private and other events
- Preparing and processing accounts
- Administration and organization of works during reconstruction of the residence
- Managing a team of new workers of the estate, planning, organizing and scheduling their work
- Training new employees
- 1st class hospitality service, 5 star hotel service
- VIP treatment

-Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

-Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

-Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

-Responded to customer requests for products, services, and company information.

- Responsible for telephone calls and e-mails of clients
- Dealing with escalations, suggestions and requirements of clients and working closely with them
- Looking after client´s requirements after service provided by contractors
- Processing requirements and forwarding the data to the management for resolution.