Summary
Overview
Work history
Education
Skills
Certification
Languages
Timeline
Generic
Divyesh Kaushik

Divyesh Kaushik

Dubai,United Arab Emirates

Summary

Operations Specialist with over nine years of international experience in customer service, inventory management, and logistics. Expertise in SAP ERP, Oracle CRM, and analytics tools like Looker enhances operational efficiency and service quality. Proven track record in leading cross-functional teams and streamlining processes. Currently on visit visa and seeking opportunities in operations and logistics within the UAE market.

Overview

10
10
years of professional experience
2
2
years of post-secondary education
1
1
Certification

Work history

Team Lead

Wolt Market
Stockholm, Sweden
05.2023 - 04.2025
  • Oversaw day-to-day store operations, ensuring adherence to company standards.
  • Implemented quality control measures leading to significant error reduction.
  • Monitored team performance metrics using Looker and other analytical tools, identifying areas for improvement.
  • Assessed employee capabilities and assigned tasks accordingly for optimal results.
  • Developed and implemented strategic processes for 27% improved productivity and customer satisfaction.

Shift Manager

Velove
Stockholm, Sweden
04.2023 - 09.2023
  • Supervised logistics and courier team to ensure timely delivery operations.
  • Utilized KPI tracking and shift reporting to enhance resource utilization and operational efficiency.
  • Minimized downtime by 32% through proactive equipment maintenance checks.

Warehouse Supervisor

Svensk Direktreklam
Stockholm, Sweden
02.2023 - 05.2023
  • Directed warehouse operations, enhancing productivity by 20% and reducing turnaround times.
  • Implemented staff training programs to develop skills and increase efficiency.

Senior Executive

Whirlpool
Gurgaon, India
07.2021 - 01.2023
  • Supervised and trained a team of 12 individuals, formulated SOPs, and refined high-volume order processing, invoicing, and returns via SAP; secured 25% faster turnaround time, lowered error rates, and guaranteed SLA compliance within North American operations.

Senior Associate

Accenture
Gurgaon, India
03.2019 - 05.2021
  • Provided comprehensive technical support for major US telecom provider, achieving 97.5% NPS by resolving escalations proficiently, streamlining processes, and capitalizing on upsell prospects.

Senior Customer Service Representative

iEnergizer IT Services
Noida, India
12.2016 - 03.2019
  • Managed intricate travel situations encompassing last-minute modifications and emergencies, attaining 95% CSAT whilst fostering revenue growth via strategic upselling.

Agent

IQOR
Noida, India
07.2015 - 09.2016
  • Ensured data accuracy through auditing and updating client account information, while supervising collection team interactions and providing feedback to uphold service quality.

Education

Operations Strategy - Business & Management

Stockholm University
Sweden
09.2024 - 10.2024

Master of Commerce - Business & Management

Chaudhary Charan Singh University
India
09.2015 - 08.2017

Skills

  • Team leadership and training
  • Data-driven decision making
  • Client experience and service
  • Operations and logistics coordination
  • Warehouse and inventory management
  • Process optimization and development

Certification

  • Six Sigma Green Belt
  • Supply Chain Management
  • Customer Service Specialist

Languages

English
Fluent
Hindi
Native
Swedish
Beginner

Timeline

Operations Strategy - Business & Management

Stockholm University
09.2024 - 10.2024

Team Lead

Wolt Market
05.2023 - 04.2025

Shift Manager

Velove
04.2023 - 09.2023

Warehouse Supervisor

Svensk Direktreklam
02.2023 - 05.2023

Senior Executive

Whirlpool
07.2021 - 01.2023

Senior Associate

Accenture
03.2019 - 05.2021

Senior Customer Service Representative

iEnergizer IT Services
12.2016 - 03.2019

Master of Commerce - Business & Management

Chaudhary Charan Singh University
09.2015 - 08.2017

Agent

IQOR
07.2015 - 09.2016

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Divyesh Kaushik