Divyesh Kaushik
Dubai,United Arab Emirates
Summary
Operations Specialist with over nine years of international experience in customer service, inventory management, and logistics. Expertise in SAP ERP, Oracle CRM, and analytics tools like Looker enhances operational efficiency and service quality. Proven track record in leading cross-functional teams and streamlining processes. Currently on visit visa and seeking opportunities in operations and logistics within the UAE market.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Team Lead
Wolt Market
Stockholm, Sweden
2023.05 - 2025.04
- Oversaw day-to-day store operations, ensuring adherence to company standards.
- Implemented quality control measures leading to significant error reduction.
- Monitored team performance metrics using Looker and other analytical tools, identifying areas for improvement.
- Assessed employee capabilities and assigned tasks accordingly for optimal results.
- Developed and implemented strategic processes for 27% improved productivity and customer satisfaction.
Shift Manager
Velove
Stockholm, Sweden
2023.04 - 2023.09
- Supervised logistics and courier team to ensure timely delivery operations.
- Utilized KPI tracking and shift reporting to enhance resource utilization and operational efficiency.
- Minimized downtime by 32% through proactive equipment maintenance checks.
Warehouse Supervisor
Svensk Direktreklam
Stockholm, Sweden
2023.02 - 2023.05
- Directed warehouse operations, enhancing productivity by 20% and reducing turnaround times.
- Implemented staff training programs to develop skills and increase efficiency.
Senior Executive
Whirlpool
Gurgaon, India
2021.07 - 2023.01
- Supervised and trained a team of 12 individuals, formulated SOPs, and refined high-volume order processing, invoicing, and returns via SAP; secured 25% faster turnaround time, lowered error rates, and guaranteed SLA compliance within North American operations.
Senior Associate
Accenture
Gurgaon, India
2019.03 - 2021.05
- Provided comprehensive technical support for major US telecom provider, achieving 97.5% NPS by resolving escalations proficiently, streamlining processes, and capitalizing on upsell prospects.
Senior Customer Service Representative
iEnergizer IT Services
Noida, India
2016.12 - 2019.03
- Managed intricate travel situations encompassing last-minute modifications and emergencies, attaining 95% CSAT whilst fostering revenue growth via strategic upselling.
Agent
IQOR
Noida, India
2015.07 - 2016.09
- Ensured data accuracy through auditing and updating client account information, while supervising collection team interactions and providing feedback to uphold service quality.
Education
Operations Strategy - Business & Management
Stockholm University
Sweden 2024.09 - 2024.10
Master of Commerce - Business & Management
Chaudhary Charan Singh University
India 2015.09 - 2017.08
Skills
- Team leadership and training
- Data-driven decision making
- Client experience and service
- Operations and logistics coordination
- Warehouse and inventory management
- Process optimization and development
Certification
- Six Sigma Green Belt
- Supply Chain Management
- Customer Service Specialist
Languages
English
Fluent
Hindi
Native
Swedish
Beginner
Timeline
Operations Strategy - Business & Management
Stockholm University
2024.09 - 2024.10
Team Lead
Wolt Market
2023.05 - 2025.04
Shift Manager
Velove
2023.04 - 2023.09
Warehouse Supervisor
Svensk Direktreklam
2023.02 - 2023.05
Senior Executive
Whirlpool
2021.07 - 2023.01
Senior Associate
Accenture
2019.03 - 2021.05
Senior Customer Service Representative
iEnergizer IT Services
2016.12 - 2019.03
Master of Commerce - Business & Management
Chaudhary Charan Singh University
2015.09 - 2017.08
Agent
IQOR
2015.07 - 2016.09