Divya Hegde Patil
Capelle aan den IJssel
Summary
Highly motivated and focused individual with over 5+ experience in performing operations for Financial Services, Logistics Services, Utility Services and Sourcing Industry. Results oriented with a proven track record of improving overall operations within department and driving customer centricity. Accustomed to adhering to company standards, and treating all customers, end parties with kindness and hospitality.
Overview
6
6
years of professional experience
Work History
Finance Employee TIP (Tariff Invoice Pricing)
MSC Mediterranean Shipping
08.2022 - Current
- Company Overview: MSC is A world leader in global shipping and logistics - facilitating international trade between the world's major economies and emerging markets
- As part of the TIP team, my scope undergoes trades to/from Asia/Europe pertaining to E2E tariff process (including contract compliances, Ocean/Inland rates), booking compliance, invoicing disputes and linking right tariffs to customer booking application.
- Skills demonstrated: Adaptable and proficient in learning new concepts quickly and efficiently.
- Applied effective time management techniques to meet tight deadlines.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Controller Operations Pricing & Futures
Viterra
10.2021 - 07.2022
- Company Overview: Viterra is a global leader in sourcing, handling, processing & marketing of agricultural commodities and products
- With storage and handling facilities spread across the global their aim is to create value for agricultural producers at origin and for the customers at destination
- Work on pricing of physical contracts through the placing of market orders and the related administration associated with it, controlling duties related to ensuring proper oversight of our global stock positions and investigating commissions paid to brokers related to our futures transactions
- Silo (inventory) reconciliations
- Identify Revenue leakages
- Activities related to the monthly financial closing cycle
- Viterra is a global leader in sourcing, handling, processing & marketing of agricultural commodities and products
- With storage and handling facilities spread across the global their aim is to create value for agricultural producers at origin and for the customers at destination
Property Preservation Coordinator
Altisource
08.2013 - 09.2016
- Company Overview: Altisource is a provider of process management solutions for mortgage and financial services industries
- Analyze financial information: Holding in-depth consolations with customers and investors
- Manage Assets: Managing the portfolio of REO/Pre-Foreclosure assets in order to preserve and maintain these properties for the most efficient value in the minimal time
- Oversee the maintenance and repairs activities of all assets including principal claims
- Business/Quality controlling: Manage and oversee vendors/subcontractors performing preservation and inspection work on properties under supervision of Altisource
- Evaluates inspections performed for properties
- Determine and recommend repairs to be performed where required for better market value
- Cultivate Customer/Client relationships: Establish and maintain client relationships with Altisource for future prospects
- Scrutinizing with due diligence: Scrutinized trade documents with due diligence, audit and filing of shipping documents, collecting shipping bills, bill of lading and other requirements for trading purpose
- Altisource is a provider of process management solutions for mortgage and financial services industries
Customer Service Agent
WNS Global Services
06.2012 - 08.2013
- Company Overview: WNS is a global provider of Business Process Management and Outsourcing solutions for 200+ companies worldwide across a wide spectrum of industries
- Resolve Customer Queries: Promptly respond to general enquiries/escalations from Customers, Clients via email, chat and scanned mails
- Enhance Customer Experience: Maintain up-to-date knowledge of utilities policies regarding tariff, waivers, payments, and upgrades to help benefit customers and increase business
- Quality Audits: Perform close audits on customer accounts to ensure the services provided are apt against customer needs
- Data Analysis: Analyze NPS (Net Promoter Score) on monthly basis to understand gray areas and build a plan of action
- WNS is a global provider of Business Process Management and Outsourcing solutions for 200+ companies worldwide across a wide spectrum of industries
Education
Bachelor of Commerce - Marketing & Human Resource Management, Business Economics, Financial Accounting & Auditing, Direct & Indirect Taxes, Export Marketing
SIES college of Commerce
Mumbai, Maharashtra03.2012
Higher Secondary College, Commerce - Economics, Booking and Accountancy, Mathematics and Statistics
C.K.T Highschool
Navi Mumbai, Maharashtra02.2008
Skills
- Communication Skills
- Work Under Pressure
- Ability to Multitask
- Customer Service
- Microsoft Office
- Fast Learner
- Data Analysis
- Ability to Learn Quickly
- Attention to detail
- Problem-solving
Languages
English
Dutch
Hindi
Hobbies and Interests
- Painting
- Swimming
- Cooking
Personal Information
Date of Birth: 11/25/90
Timeline
Finance Employee TIP (Tariff Invoice Pricing)
MSC Mediterranean Shipping
08.2022 - Current
Controller Operations Pricing & Futures
Viterra
10.2021 - 07.2022
Property Preservation Coordinator
Altisource
08.2013 - 09.2016
Customer Service Agent
WNS Global Services
06.2012 - 08.2013
Higher Secondary College, Commerce - Economics, Booking and Accountancy, Mathematics and Statistics
C.K.T Highschool
Bachelor of Commerce - Marketing & Human Resource Management, Business Economics, Financial Accounting & Auditing, Direct & Indirect Taxes, Export Marketing
SIES college of Commerce
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