Diana Orozco
Etten, Leur
Summary
A dynamic, multilingual, and result-driven professional with a proven track record in Key Account Management and Project Management seeking a new challenge in a project management role. Brings extensive experience in cultivating and nurturing client relationships, driving revenue growth, and executing complex technical projects. Adept at developing and implementing strategic plans to meet and exceed client expectations, while effectively coordinating cross-functional teams to ensure project milestones are achieved on time and within budget. Demonstrated experience in stakeholder communication and negotiation, coupled with a keen ability to adapt to changing business landscapes and challenges.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Key account manager-Project implementation
Tjoapack Pharma B.V
Etten, North Brabant
07.2019 - Current
- Successfully managed the largest customer accounts by revenue. Contributed significantly to the growth of the Biotech portfolio leading to a promotion to Customer Accounts, Biotech Team Leader.
- Demonstrated initiative-taking approach by continually proposing tailored solutions to existing customers, facilitating market expansion, and championing improved product management.
- Excellently managed stakeholder relationships acting as a vital link between the client and internal subject matter experts. Utilized quarterly forecasts to ensure production capacity planning and procurement of necessary materials.
- Successfully negotiated Master Service agreements and annual pricing negotiations guaranteeing profitable turnover and margin improvement resulting in financial sustainability.
- Effectively translated business requirements into robust, scalable packaging process designs, ensured required change control procedures were kept updated throughout project lifecycle ensuring project success and alignment with internal organization objectives.
- Drove business growth within specified sales territories through strategic and tactical solution implementation.
- Communicated new products and services to drive customer interest and boost sales.
- Provided first-class client services, from onboarding to daily account management.
- Led pricing strategies to maximise account profits.
- Achieved retention targets by building and nurturing loyal client relationships.
SUPPLY CHAIN COORDINATOR
Tjoapack Pharma B.V
Etten, North Brabant
07.2018 - 07.2019
- Created purchase orders for current and forecasted demand.
- Followed up with customers to ensure purchase orders had the correct price, freight.charge, and delivery date.
- Monitored work in progress and coordinated with the planning department to resolve issues with open orders.
- Managed documentation and compliance requirements.
- Provided guidance and support to the business in the end-to-end purchase-to-pay process.
- Supported inventory accuracy by facilitating periodic audits and enforcing inventory management strategies.
- Cultivated strong rapport with internal and external entities, contributing to positive work culture and consistent customer satisfaction.
- Monitored supply chain KPIs, supporting performance through proactive analysis and corrective action.
JUNIOR SUPPLY CHAIN ASSOCIATE
Amgen Pharma.
Breda, North Brabant
04.2016 - 01.2018
- Ensured distribution of pharmaceutical products to customers in the Middle East, Africa.
- Provided excellent customer and product service and ensured customers were satisfied with the daily processing of sales orders.
- Handling of export and import documentation.
- Monitoring shipments and proactively responding to potential issues.
- Effective complaint handling includes the completion of complaints reports, CAPA management, and resolution of logistic and transport issues.
- Coordinate and execute market recalls.
- Representative of the customer service department lead cross-functional project teams.
- Provide input for the monthly KPIs.
Education
Bachelor of Business Administration - Business Administration
• Business Administration.
Colombia 01.2012 - 06.2016
Supply Chain
Utrech University
Netherlands 01.2016 - 06.2016
Skills
- Account management
- Customer retention strategies
- Client relationship management
- Cost estimations
- B2C account management
- B2B account management
- Purchase order placement
- Brand positioning
- Multilingual
Languages
English
Fluent
Spanish
Native
Dutch
Intermediate
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Timeline
Key account manager-Project implementation
Tjoapack Pharma B.V
07.2019 - Current
SUPPLY CHAIN COORDINATOR
Tjoapack Pharma B.V
07.2018 - 07.2019
JUNIOR SUPPLY CHAIN ASSOCIATE
Amgen Pharma.
04.2016 - 01.2018
Supply Chain
Utrech University
01.2016 - 06.2016
Bachelor of Business Administration - Business Administration
• Business Administration.
01.2012 - 06.2016
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