Summary
Overview
Work History
Education
Skills
Timeline
Generic

Diana Hural

Office Administration
Heemskerk

Summary

Ambitious and communicative individual with experience in customer service and sales.
Quick to learn, stress-resistant, and an effective team player.
Seeking opportunities for further development in a dynamic environment.

Overview

6
6
years of professional experience
5
5
Languages

Work History

Information Desk

The Style Outlets
01.2024 - 04.2025
  • Providing customer information in English, Dutch, and Russian
  • Resolving issues and complaints in a friendly and effective manner
  • Managing the information system and coordinating with security and maintenance staff
  • Excellent communication skills, both verbal and written.
  • Self-motivated, with a strong sense of personal responsibility.

Sales Assistant

MuscleXShop
01.2019 - 01.2020
  • Assisting customers in selecting products
  • Issuing invoices and operating the cash register
  • Supporting promotional activities and in-store merchandising
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Increased sales by building strong customer relationships and providing excellent service.

Education

MBO -

Nova College Haarlem
Haarlem, Netherlands

Skills

  • Customer service
  • Time management
  • Teamwork
  • Responsibility
  • Organization
  • MS Office (Word, Excel, Outlook)
  • POS systems and payment terminal operation
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Flexible and adaptable
  • Multitasking
  • Calm under pressure

Timeline

Information Desk

The Style Outlets
01.2024 - 04.2025

Sales Assistant

MuscleXShop
01.2019 - 01.2020

MBO -

Nova College Haarlem

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Diana HuralOffice Administration