Dhanabal Kumar
Sr. Customer Support Engineer
Summary
Smart Customer Support Engineer accomplished providing exceptional service and assistance to clients. Enthusiastic professional with strong understanding of all network, communication and security protocols.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Senior Customer Support Engineer
Janatics India Pvt Ltd
Coimbatore
01.2021 - Current
- Used remote diagnostic tools to identify sources of certain customer issues.
- To manage the territory and to generate the potential customers by acknowledging the various segment to grow the market share of the Pneumatic Products.
- Partnered with customers, end-users and resellers to implement strategies and solutions.
- Answered incoming support inquiries via chat, phone and email.
- Solving Complex Technical Problems in Systemic way
- Conveying customer requirements to R&D team for New Product development.
- Working Location - Coimbatore, Ludhiana
Graduate Engineer
Systel Energy Solutions India Pvt Ltd
Coimbatore
08.2017 - 12.2020
- Collaborated with senior engineers on projects and offered insight.
- Lead a team On-site Project handling Compressed Air Audits, Leak Survey & Implementation for Compressed Air Audits & Pneumatic Systems
- Marketing & After Sales in Compressed Air Flow Meters and Pneumatic Products
Education
Mechanical Engineering
Kathir College of Engineering
Coimbatore 08.2013 - 2017.05
Higher Secondary School
Mullai Higher Secondary School
Thottiam 07.2011 - 2013.05
Secondary School Education
Government Higher Secondary School
Thottiam 06.2010 - 2011.05
Skills
Technical Support
Hobbies
Participated in Chess Competition College Level and much more events
Timeline
Senior Customer Support Engineer
Janatics India Pvt Ltd
01.2021 - Current
Graduate Engineer
Systel Energy Solutions India Pvt Ltd
08.2017 - 12.2020
Mechanical Engineering
Kathir College of Engineering
08.2013 - 2017.05
Higher Secondary School
Mullai Higher Secondary School
07.2011 - 2013.05
Secondary School Education
Government Higher Secondary School
06.2010 - 2011.05
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