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Associate Principal Engineer

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Dedicated Salesforce professional with over six years of experience and a commitment to continuous learning, currently pursuing AWS certification to enhance technical expertise. Proven track record in resolving complex technical issues and optimizing customer experiences positions this individual as a valuable asset for senior engineering roles. Recognized for a collaborative spirit and adaptability in fast-paced environments, bringing strong skills in troubleshooting and client relationship management to drive impactful results. Passionate about leveraging diverse skill sets to contribute effectively to team success and customer satisfaction.

Customer oriented service IT professional with a solid background in providing a superior level of technical service to a wide customer base, excellent skills and experience in Systems, SAN and Networking. Proven performance across variety of areas of (on site) customer need including installations, maintenance and repairs and configuration of system hardware, software and network components. Achieved outstanding Performance Awards for providing professional service to large multinational IT companies. Excellent oral, written communication skills, analytical and problem-solving skills. Worked individually and as a team member to resolve customer problems ensuring appropriate technical account management plans. Provide telephone support and resolve any system related customer issues. Astute Support Engineer with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols. Astute Support Engineer with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols.

I seek a role that leverages my experience, education, and skills within a dynamic, growth-driven environment. I aim to further develop my professional abilities and knowledge in an organization that values diligence and entrusts me with meaningful responsibilities and challenges.

Seasoned Senior Customer Support Engineer with solid background in troubleshooting complex software issues and ensuring customer satisfaction. Strong expertise in providing technical support, managing cross-functional teams and implementing innovative solutions to improve product functionality. Skilled at fostering positive client relationships through clear communication and prompt issue resolution. Have made significant contributions to previous roles by streamlining processes and enhancing team productivity.

Smart Customer Support Engineer accomplished providing exceptional service and assistance to clients. Enthusiastic professional with strong understanding of all network, communication, and security protocols.

Dhanabal Kumar

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Senior Customer Support Engineer

Graduate Engineer

Mechanical Engineering

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