Summary
Overview
Work History
Education
Skills
Timeline
Generic
Dhale Pineda

Dhale Pineda

............
Beek En Donk

Summary

Dynamic professional with extensive experience at FedEx, excelling in warehouse safety and shipping operations. Proven ability to enhance customer satisfaction through active listening and problem-solving. Recognized for effectively managing returns and maintaining organized workspaces, contributing to a streamlined process and improved team collaboration.

Overview

5
5
years of professional experience

Work History

Warehouse Agent

FedEx
06.2023 - Current
  • Checked packages and merchandise for damage and notified vendors.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Managed returned goods process, inspected returns for damage or defects; issued appropriate credits; restocked merchandise back into inventory.
  • Collaborated with team members to meet deadlines and complete tasks in a timely manner.

Customer Service Representative

Sykes Asia
09.2022 - 06.2023
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Customer Service Representative

Alorica
09.2020 - 06.2021
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Technical Support Representative

Teleperformance
01.2020 - 08.2020
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.

Education

High School Diploma -

Jugan National High School
Philippines
04.2001 -

Skills

Warehouse safety

Timeline

Warehouse Agent

FedEx
06.2023 - Current

Customer Service Representative

Sykes Asia
09.2022 - 06.2023

Customer Service Representative

Alorica
09.2020 - 06.2021

Technical Support Representative

Teleperformance
01.2020 - 08.2020

High School Diploma -

Jugan National High School
04.2001 -

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