Dhale Pineda
............
Beek En Donk
Summary
Dynamic professional with extensive experience at FedEx, excelling in warehouse safety and shipping operations. Proven ability to enhance customer satisfaction through active listening and problem-solving. Recognized for effectively managing returns and maintaining organized workspaces, contributing to a streamlined process and improved team collaboration.
Overview
5
5
years of professional experience
Work History
Warehouse Agent
FedEx
06.2023 - Current
- Checked packages and merchandise for damage and notified vendors.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Managed returned goods process, inspected returns for damage or defects; issued appropriate credits; restocked merchandise back into inventory.
- Collaborated with team members to meet deadlines and complete tasks in a timely manner.
Customer Service Representative
Sykes Asia
09.2022 - 06.2023
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Customer Service Representative
Alorica
09.2020 - 06.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Technical Support Representative
Teleperformance
01.2020 - 08.2020
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
Education
High School Diploma -
Jugan National High School
Philippines 04.2001 -
Skills
Warehouse safety
Packaging and labeling
Shipping and receiving
Customer service
Problem-solving
Product knowledge
Active listening
Timeline
Warehouse Agent
FedEx
06.2023 - Current
Customer Service Representative
Sykes Asia
09.2022 - 06.2023
Customer Service Representative
Alorica
09.2020 - 06.2021
Technical Support Representative
Teleperformance
01.2020 - 08.2020
High School Diploma -
Jugan National High School
04.2001 -