Deyae El Kanfoudi
Amsterdam
Summary
Driven by ambitions to aim everyday for a higher pitch. Eye for detail and striving for perfection. Experienced in working directly with clients to ensure all the goals of a project are achieved and met within scope and budget. Dedicated with the ability to effectively manage and achieve project goals, leveraging my complex understanding of systems engineering concepts.
Overview
11
11
years of professional experience
Work History
Business Applications Manager
Boehringer Ingelheim Animal Health
06.2024 - Current
- Led implementation of business applications to enhance operational efficiency and streamline workflows.
- Managed cross-functional teams to ensure alignment on project goals and application usage.
- Collaborated with stakeholders to gather requirements and define specifications for application upgrades.
- Analyzed system performance metrics to identify areas for improvement and drive enhancements.
- Analyzed data trends to drive strategic decisions and improve organizational outcomes.
- Enhanced data quality by implementing data governance policies and procedures.
- Monitored and managed data cleansing requirements and data conversion initiatives.
Senior On-site Solution Technician
Stefanini
11.2022 - Current
- ITSM Tool Set (Ticket Management Software)
- Correctly track incidents and calls timely and accurately
- Implement virus detection and eradication procedure
- Diagnose printer and other peripheral device failures and implement solutions
- Provide installation and upgrade services of supported hardware and software
- Hardware installation, movement and de-installation
- Diagnosing problems concerning personal hardware (PCs, laptops, printers, scanners etc.)
- Advanced support of tablets/smart devices.
Back office support
KPN
02.2021 - 09.2022
- Diagnosing problems concerning hardware (Fiber and copper network, Router, Direct phone line)
- Diagnosing connectivity problems
- Satisfying customer needs
- Troubleshooting remotely with on field mechanics
- Making sure KPI's are met.
Customer support
International Card Services
09.2018 - 05.2020
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved.
Finance support accounts Receivable
Price Waterhouse Coopers
03.2018 - 08.2018
- Maintain bookkeeping databases and spreadsheets, updating information as needed
- Communicate with previous clients and customers to request payment and arrange payment plans
- Collect payment from customers and accurately record it into the system
- Create reports and balance sheets that document overall profits and losses
- Update client accounts based on payment or contact information.
Finance support accounts Receivable
Price Waterhouse Coopers
03.2016 - 07.2017
- Maintain bookkeeping databases and spreadsheets, updating information as needed
- Communicate with previous clients and customers to request payment and arrange payment plans
- Collect payment from customers and accurately record it into the system
- Create reports and balance sheets that document overall profits and losses
- Update client accounts based on payment or contact information.
Hiker
Easyway
08.2014 - 05.2015
- Making sure the cars are ready for the customers
- Cleaning, checking fuel, oil, tire pressure and windscreen liquid
- Transporting cars
- Administration tasks
- Organized and prioritized work to complete assignments in a timely, efficient manner.
Education
Business IT & management -
Inholland University of Applied Sciences
Diemen, NH09.2022
Mbo Niveau 4 -
Roc van Amsterdam
Amsterdam-Zuidoost07.2013
Mbo Niveau 3 -
Roc van Amsterdam
Amsterdam-Zuidoost07.2011
Skills
- Creativity
- Decision Making
- Critical thinking and problem solving
- Adaptability
- Microsoft Office
- Teamwork
- Effective Time Management
- Ability to Multitask
- Ability to Work Under Pressure
- Critical Thinking Skills
- Interpersonal Skills
- Customer Service
- Computer Skills
- Good time management
- Leadership
Languages
English
Proficient
C2
Dutch
Proficient
C2
Arabic
Upper intermediate
B2
French
Elementary
A2
Spanish
Elementary
A2
Timeline
Business Applications Manager
Boehringer Ingelheim Animal Health
06.2024 - Current
Senior On-site Solution Technician
Stefanini
11.2022 - Current
Back office support
KPN
02.2021 - 09.2022
Customer support
International Card Services
09.2018 - 05.2020
Finance support accounts Receivable
Price Waterhouse Coopers
03.2018 - 08.2018
Finance support accounts Receivable
Price Waterhouse Coopers
03.2016 - 07.2017
Hiker
Easyway
08.2014 - 05.2015
Mbo Niveau 4 -
Roc van Amsterdam
Mbo Niveau 3 -
Roc van Amsterdam
Business IT & management -
Inholland University of Applied Sciences
Hobbies and Interests
Playing casual football
Reading
Travelling