Derrick Anea
Nairobi
Summary
Highly experienced and service-oriented hospitality professional with over 3+ years in upscale lounge and restaurant environments. Proven ability to deliver exceptional customer experiences, manage high-volume service operations, and maintain hygiene standards according to ISO 9001:2015. Adept at multitasking, stock control, table service, and complaint resolution with a positive and professional demeanor. Seeking to contribute to the premium service experience at Swiss lenana mount hotel
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Waiter Premium Lounge
Swiss Lenana
Nairobi
01.2023 - Current
- Delivered 5-star guest service to high-profile clientele in a busy VIP lounge.
- Followed all opening, closing, cleaning, and food service protocols to the highest standards.
- Monitored stock levels and liaised with kitchen to ensure consistent food availability.
- Ensured compliance with hygiene, safety, and quality control standards.
- Acted as point of contact for customer complaints, resolving 95% of issues without escalation.
Food and Beverage Attendant
Raison Blu Hotel
Nairobi
01.2020 - 12.2022
- Provided exceptional table service in a fast-paced fine-dining environment.
- Maintained dining area organization, cleanliness, and sanitation.
- Supported inventory handling and ensured correct product display and storage.
- Demonstrated multitasking during high guest turnover periods, maintaining guest satisfaction.
Education
Diploma In Hospitality Management - Food And Beverage Service
Kenya Utalii College
Nairobi 12.2019
High School Diploma - Kenya Certificate of Secondary Education
Muyeye High School
Malindi 12.2018
Primary Education - Kenya Certificate of Primary Education
Malindi Primary School
Malindi 11.2014
Skills
- Premium Guest Service & Table Assistance
- Food & Beverage Service Procedures
- ISO 9001:2015 Quality Compliance
- Complaint Handling & Customer Recovery
- Hygiene & Food Safety Standards
- Teamwork & Staff Coordination
- Opening & Closing Outlet Procedures
- Inventory Monitoring & Stock Control
- Calm & Positive Under Pressure
- Fluent in English (spoken & written)
Certification
- Basic Food Hygiene & Safety – Kenya utalii college.
- First Aid & Fire Safety Training .
- ISO 9001:2015 Awareness Training
Additional Information
- Physically fit, enthusiastic, and well-groomed appearance .
- No visible tattoos, piercings, or dental appliances .
- Not wearing eyeglasses; clear vision maintained .
- Willing to relocate and work flexible shifts.
Hobbies
- Traveling & Exploring Cultures.
- Team Sports.
- Cooking & Food Presentation.
- Volunteering & Community Service.
- Reading Hospitality & Customer Service Books .
- Fitness & Wellness.
- Languages & Cross-cultural Communication.
Reference
- Available upon request
Timeline
Senior Waiter Premium Lounge
Swiss Lenana
01.2023 - Current
Food and Beverage Attendant
Raison Blu Hotel
01.2020 - 12.2022
Diploma In Hospitality Management - Food And Beverage Service
Kenya Utalii College
High School Diploma - Kenya Certificate of Secondary Education
Muyeye High School
Primary Education - Kenya Certificate of Primary Education
Malindi Primary School