Music Theory, Steel Pan
Denzel Morales
#97 Emerald Circular, Bon Air Gardens Arouca
Summary
A Result-driven Customer Service professional promoting warm, inviting service for increased customer satisfaction and business retention. Thrives in fast-paced environments, ready to improve internal processes for easier cross-functional support. Team player happy to offer new employees advice on best practices for managing demanding workloads without sacrificing service quality.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Superpharm / Presto CSA 1 / Baker
05.2019 - 01.2020
- Handled cash transactions accurately while adhering to company security protocols for loss prevention measures
- Maintained a clean and organized store environment for optimal customer experience
- Balanced multiple priorities during peak times while maintaining composure under pressure situations
- Demonstrated safe practices and procedures in store by adhering to company standards
Dairy Queen CSR/ Dessert Creator
06.2017 - 09.2017
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction
- Processed customer service orders promptly to increase customer satisfaction
- Maintained up-to-date knowledge of product and service changes
Home Cooking Catering/ Server
01.2010 - 12.2016
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event
- Collaborated with kitchen staff to ensure accurate and timely delivery of menu items
- Provided friendly, courteous service to create memorable moments for guests
- Served appetizers, delivered entrees, and refilled beverages for banquet guests
- Loaded and unloaded delivery van carefully to maximize efficiency
Education
High School Diploma -
El Dorado East Secondary School
El Dorado 04.2012 - 04.2017
Skills
Customer Service Skillsundefined
Activities
- Musician
- Producer
- Sound Engineering
- Panorama
- Student Council Arts Director
- Treasurer
References
- Nyasha Forde - Music Teacher, 1-868-730-8781
- Dominique Cox - English A Teacher, 1-868-382-0832
Interests
Timeline
Superpharm / Presto CSA 1 / Baker
05.2019 - 01.2020
Dairy Queen CSR/ Dessert Creator
06.2017 - 09.2017
High School Diploma -
El Dorado East Secondary School
04.2012 - 04.2017
Home Cooking Catering/ Server
01.2010 - 12.2016
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