Denis Cristea
Leeuwarden,Netherlands
Summary
I am a dedicated and adaptable professional with experience across diverse roles, including night shift manager at a real estate company, front desk receptionist, bartender, bike courier, and cashier. I am also the producer, director, and host of "The Denis Cristea Show," where I explore engaging topics and connect with audiences through my passion for storytelling.
With a background in Media Management, I have contributed to a variety of successful projects for different clients, focusing on delivering impactful results.
I value continuous learning and approach each opportunity with a willingness to grow and make a meaningful impact.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Adviser
Board of the Academy of Entrepreneurship and Comme
09.2024 - Current
- Actively participated as an adviser on the board, providing strategic input and financial oversight to support the academy's initiatives.
- Analyzed budgets and annual plans, identifying areas for optimization and presenting actionable recommendations to align financial strategies with academic goals.
- Reviewed and critiqued year plans, ensuring the feasibility of proposed initiatives and compliance with institutional objectives.
- Contributed to board meetings by voicing critical insights and participating in decision-making processes, including voting on key issues.
- Played a pivotal role in fostering collaboration among board members to drive innovative and sustainable outcomes for the academy’s programs.
Night Shift Manager
Student Stay
01.2023 - Current
- As a night shift manager I am responsible with managing and solving the issues that might come up during the night at the student facilities owned by the company and assuring a pleasant living experience for the tenants
- With over 333 accommodations at the OL: campus and throughout the city, I am responsible with fixing problems such as lock outs, electricity problems, fire alarms, noise complaints, heating problems
- was responsible for over 1000 apartments and students. I had to coordonate with technicians and use various softwares. Travel around different proprieties and make sure everything functions well.
- Checked students in and out, made sure the rooms are according and in order and the buildings are mentioned in order
Guest Service Associate
Bluenose INN
01.2023 - Current
- Answered phone calls, greeted clients, and handled all front desk responsibilities
- Maintained a clean and pleasant front desk environment
- Offered suggestions regarding dining, leisure, and entertainment
- Greeted and assisted all guests with hospitality
- Aimed to ensure the safety of all guests by implementing security checks
- Remained flexible, adaptable, and accountable
- Anticipated any problems and communicated with management as needed
- Provided excellent customer service by anticipating and responding to guest needs
- Trained and mentored new customer service agents in airline procedures and customer service best practices
- Developed customer service scripts to ensure consistent customer service across all customer service channels
- Managed guest inquiries and complaints in a timely and courteous manner, resulting in a reduction in customer service-related complaints
- Ensured that each guest received prompt and courteous service, resulting in an increase in customer retention
Bartender
Aramark Adventure Aquarium
01.2023 - Current
- Provided guests with drink suggestions and knowledge about drink recipes
- Provided bar patrons with optimal customer service
- Monitored bar inventory and made notes for needed supplies when necessary
- Utilized excellent public speaking skills
- Responded to customer inquiries and orders in a timely manner
- Brought forth a high level of customer service at all times
- Worked in a collaborative manner with other restaurant employees to ensure outstanding customer experiences
- Resolved customer complaints in a timely and professional manner, resulting in increased customer satisfaction
- Maintained a clean and organized bar area, resulting in a 5-star health inspection rating
Busser
Fish House Grill
01.2023 - Current
- Worked to ensure a positive and hassle-free customer experience
- Settled any customer disputes in a professional and pleasant manner
- Handled food with sanitation and safety in mind
- Worked to ensure a neat and attractive sales environment, and assisted in the setup of visual displays
- Brought forth excellent customer service skills and a commitment to customer satisfaction
Bike Courier
Takeaway
01.2023 - Current
- Delivered orders to the customer as fast as possible in order to assure their satisfaction
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
Cashier
Aramark
01.2023 - Current
- Performed cashier duties in a high-volume retail environment, processing up to 100 transactions per shift
- Provided excellent customer service by anticipating and responding to guest needs
Logistics
Aramark
01.2023 - Current
- Worked in the warehouse of the Pittsburgh Pirates stadium
- Responsible for receiving orders, building up pallets, delivering orders to the stands, and taking back orders
Driver
Pizzeria Adriano
01.2023 - Current
- Developed and implemented a plan for efficient routes to minimize delivery time and fuel
- Maintained a professional attitude and demeanor when interacting with customers
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Finacial Manager
Arkavika
09.2024 - 01.2025
- Played a pivotal role in Arkavika, a university startup company dedicated to fostering connections among young creative professionals within the Friesland region.
- Oversaw all financial aspects of the business, including budgeting, forecasting, and allocation of resources, ensuring optimal use of limited startup funds.
- Conducted a detailed cost-benefit analysis for website development, paid marketing, and operational expenses, leading to a 20% reduction in overhead costs.
- Designed financial processes to manage registration fees, taxes, and software subscriptions, improving accuracy and transparency in financial reporting.
- Collaborated closely with cross-functional teams to align financial goals with Arkavika’s mission of inclusivity and sustainability, creating value-driven strategies that enhanced the platform’s appeal to users.
- Prepared comprehensive financial presentations for university stakeholders, showcasing Arkavika’s economic viability and securing continued support for the project.
- Enabled a 15% increase in engagement among the target audience by optimizing budget allocations for marketing and user acquisition initiatives.
Creator/Executive Producer
America Decides
09.2024 - 11.2024
- Conceived and executed "America Decides," a podcast series exploring key political events, election strategies, and voter engagement in the U.S.
- Managed the entire production lifecycle, including conceptualization, guest coordination, recording, editing, and publishing, ensuring timely delivery of high-quality episodes.
- Conducted in-depth research to develop engaging and well-informed scripts, providing listeners with valuable insights into contemporary political issues.
- Featured expert guests, such as European Studies students, to discuss diverse perspectives on voter behavior and media influence.
- Designed an efficient promotion strategy using social media platforms, resulting in a 30% growth in audience within the first two months.
- Highlighted the impact of alternative media, such as podcasts and YouTube, on engaging younger voting demographics, aligning content with listener interests.
- Delivered compelling episodes that resonated with politically active audiences, emphasizing the critical role of informed voter participation in democracy.
Education
Bachelor of Arts - Creative Business
NHL Stenden
08-2026
Skills
- Leadership Skills
- Time Management
- Ability to Multitask
- Computer Skills
- Ability to Work Under Pressure
- Communication Skills
- Adaptability
- Fast Learner
- Communication
- Microsoft Office
- Ability to Work in a Team
- Customer Service
- Strategic planning
- Decision-making
- Product knowledge
- Risk assessment
- Market research
- Stakeholder management
- Financial analysis
- Research
- Negotiation
- Data interpretation
Certification
Driver's License, 01/01/23
Languages
English
Spanish
Italian
Romanian
Media projects
Passionate about starting personal media projects, including podcasts, video productions, short films, and series. For example, I conceptualized and launched "The Denis Cristea Show," a podcast exploring cultural and political topics, and "America Decides," which analyzed voter behavior and election trends. Additionally, I have experience in producing short series and video projects like "Stenden Unplugged," where I collaborated with a team to showcase musical talent. I enjoy brainstorming unique ideas, managing production workflows, and crafting compelling narratives that resonate with diverse audiences through creative storytelling and teamwork.
Timeline
Adviser
Board of the Academy of Entrepreneurship and Comme
09.2024 - Current
Finacial Manager
Arkavika
09.2024 - 01.2025
Creator/Executive Producer
America Decides
09.2024 - 11.2024
Night Shift Manager
Student Stay
01.2023 - Current
Guest Service Associate
Bluenose INN
01.2023 - Current
Bartender
Aramark Adventure Aquarium
01.2023 - Current
Busser
Fish House Grill
01.2023 - Current
Bike Courier
Takeaway
01.2023 - Current
Cashier
Aramark
01.2023 - Current
Logistics
Aramark
01.2023 - Current
Driver
Pizzeria Adriano
01.2023 - Current
Bachelor of Arts - Creative Business
NHL Stenden
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