Della Jordan
Freeland
Summary
Dynamic and results-driven professional with extensive experience as Owner/Operator at DDTT Grocery Limited and Store Manager at Ferryland Foodland. Proven track record in enhancing customer satisfaction through exceptional service and effective team leadership. Skilled in inventory management and staff training, fostering a motivated workforce to achieve business goals.
Overview
13
13
years of professional experience
Work History
Owner/Operator
DDTT Grocery Limited
08.2016 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
Store Manager
Ferryland Foodland
04.2012 - 08.2016
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
Education
Diploma - Business Management
Keyin College
St. John's, NL05-1997
High School Diploma -
Baltimore High School
Ferryland, NL06-1994
Skills
- Customer engagement
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Critical thinking for problem-solving
- Staff training and development
- Staff management
- Goal setting
- Customer service
Languages
English
Timeline
Owner/Operator
DDTT Grocery Limited
08.2016 - Current
Store Manager
Ferryland Foodland
04.2012 - 08.2016
Diploma - Business Management
Keyin College
High School Diploma -
Baltimore High School
Similar Profiles
AMOL VISHEAMOL VISHE
Executive Operations at ECOM Express Limited (Blinkit Grocery FC)Executive Operations at ECOM Express Limited (Blinkit Grocery FC)
Philip Adusei AsantePhilip Adusei Asante
Internal Auditor at Modex Grocery and Coldstore LimitedInternal Auditor at Modex Grocery and Coldstore Limited
Prajwal ThimmaiahPrajwal Thimmaiah
Head of E-commerce at Grocery Farm Private LimitedHead of E-commerce at Grocery Farm Private Limited
Jasmine KosmalskiJasmine Kosmalski
Server Assistant Manager at 2nd St PubServer Assistant Manager at 2nd St Pub
Tom LaydenTom Layden
Warehouse Manager/Project Manager at Second ChanceWarehouse Manager/Project Manager at Second Chance