David Ogbonna
Toronto
Summary
A motivated and driven individual with a strong work ethic and a passion for delivering results. Outgoing and confident, with excellent teamwork and communication skills. Committed to working hard and consistently performing to the best of my ability in all tasks and roles.
Overview
3
3
years of professional experience
Work History
Airport Operations & Customer Experience Assistant
Value Group at the World Trade Center at Schiphol
04.2025 - Current
- Work closely with airlines such as Emirates, Garuda, Etihad, Air India etc, in case of any disruptions on their flights
- Help multiple airlines make sure their passengers have hotel and accommodation for when they have cancelled flights, delayed flights and also missed connections
- Providing excellent service to passengers and making sure they walk away happy
- Always in touch with the multiple airlines we are partnered with and insuring that we are always on the same page.
- Communicating with our Value Group ops with the airlines so that we have the right information of the disruptions
Customer Service Agent
Aer Lingus and IAG Group (British Airways, Iberia and Vueling)
02.2023 - 01.2025
- Responsible for boarding all our passengers onto the correct flights, ticket sales and reservations, baggage tracing, and looking after our Aer Lingus Lounge.
- Ensuring that all customers are safe from when they first enter the airport
- To check all documents are correct for the destination the passengers are going to and onward connections
- To safely board passengers onto the aircraft and retract the Air-bridge safely and carefully to and from the aircraft
- Making sure that passengers wheelchair assistance have the correct terminology under their name so that that assistance know if they need an Ambulift or not
- Giving passengers great customer service so that they are comfortable with our airline
- Help assist passengers at arrivals and assisting them with damaged or delayed luggage
- Checking in Cabin Crews bags and ensuring that they have the correct tags on their bags for the flight
- Baggage Tracing: Responsible for delayed bags to be delivered to passengers as soon as possible, ensuring that the customer knows our delayed baggage policy and dealing with passengers face to face and through calls
- Having knowledge of all the systems including Amadeus, GoNow and Astral for Check in, Boarding, Reservations and Baggage Tracing
- Assisting passengers who have missed their flight and giving them the best option we can give them by looking up on the system what is available with our airline and other airlines we partner with
- Providing customers with accurate flight information
Customer Service Agent
Ryanair
10.2022 - 01.2023
- Assist passengers with self-service check-in kiosks
- Inspect and verify passenger documentation
- Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
- Manage passenger baggage processing including handling and fee calculation if applicable
- Assist passengers as needed through arrival and check in processes including support for passengers with special requirements such as unaccompanied minors (UM), and passengers needing wheelchair assistance
- Make public address announcements as required
- Assist colleagues in other areas of the airport to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
- Comply with all UK/Ireland/EU legislation as well as airport authority and carrier security requirements
- Comply with Ryanair's Standard Operating Procedures (SOP’s)
- Produce work-related documentation when required
- Maintain the highest standards of safety and security at all times
- Other duties as assigned
Flight Attendant
Ryanair
04.2022 - 09.2022
- Provide information, guidance, and assistance for safety and comfort to passengers on board aircraft
- Attend briefings and act on it
- Conduct safety check before flight
- Greet customers, check their tickets and accompany them to their seats
- Prepare and serve drinks and food to passengers
- Present emergency equipment and give instructions
- Monitor and secure the cabin regularly
- Comply with all aviation rules and regulations for safety and protection
- Assist passengers and cabin crew during emergency situations
- Provide special help to passengers with special needs (children, disabled persons, elders etc)
- Reason for leaving: Work conditions were not good and never got properly paid since I joined the company
Education
PPL(A) -
National Flight Centre (Weston Airport)
Weston Airport, Dublin Ireland08.2025
Digital Marketing and Content Development - undefined
Ballyfermot College of Further Education
Ballyfermot, Dublin 1001.2021
Skills
- Fluent in English
- Excellent Computer Skills
- Huge knowledge and passion for Aviation
- Years of Customer Service Experience
Languages
English
Native or Bilingual
Hobbies and Interests
New Technology: Keen interest in software developments - self-taught in many applications (Adobe Illustrator, Photoshop, HTML, CSS, UNIX)., Languages: I'm always interested in learning new languages, Travelling: I have friends from around the world and it gives me the opportunity to experience new cultures and languages, Aviation: I have always had an interest in aeroplanes and airline companies. I have played a lot of flight simulators and have flown the Cessna 152 and 172.
ADDITIONAL INFORMATION
- Computer Skills
- Aviation and ICAO Phonetic Alphabet
- Any additional information that doesn’t fit in anywhere else: short courses, volunteer work, organisation membership, First Aid etc.
- Have flown a lot of flight simulators on my PC so I do have decent knowledge of procedures when flying an aircraft
Timeline
Airport Operations & Customer Experience Assistant
Value Group at the World Trade Center at Schiphol
04.2025 - Current
Customer Service Agent
Aer Lingus and IAG Group (British Airways, Iberia and Vueling)
02.2023 - 01.2025
Customer Service Agent
Ryanair
10.2022 - 01.2023
Flight Attendant
Ryanair
04.2022 - 09.2022
Digital Marketing and Content Development - undefined
Ballyfermot College of Further Education
PPL(A) -
National Flight Centre (Weston Airport)
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