DARLINGTON ONOKERHOR
Lagos
Summary
Results-driven Operations Manager and Data Analyst with 10+ years of experience in business operations, data management, and e-commerce strategy. Proven expertise in optimizing workflows, implementing data-driven solutions, and leading cross-functional teams. Adept at driving growth through digital transformation, analytics, and strategic planning.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Operations Manager / Operations Support Analyst
CowrieCrowd LLC
01.2024 - Current
- Provide operational support across departments ensuring seamless daily activities.
- Conduct workflow analysis and process optimization, reducing turnaround time by 30%.
- Develop dashboards to monitor KPIs including productivity, satisfaction, and revenue trends.
- Collaborate with management on business growth and risk mitigation.
- Remote
Social Media & E-commerce Website Manager
Vivi’s Kitchen
08.2023 - Current
- Develop and execute digital marketing strategies across Instagram, TikTok, and Facebook.
- Grew audience by 1,500% and increased website traffic by 200%.
- Manage product listings, SEO, and content marketing with 95% customer satisfaction.
- Remote
Founder & Managing Director
Eshoppaz Integrated Systems Ltd
08.2013 - Current
- Founded and scaled digital business consulting and CAC registration company.
- Registered over 200 businesses with 95% satisfaction rate.
- Built U.S. operational branch — Eshoppaz Integrated Systems LLC.
Data Management Analyst
Cogniko
08.2019 - 06.2023
- Implemented data management systems improving efficiency and tracking performance metrics.
- Identified revenue leakages of ₦2.5M through data audit.
- Automated reporting processes reducing processing time by 50%.
- Hybrid
Relationship Manager
Cartrack Engineering Technologies Ltd
06.2018 - 06.2019
- Managed ₦50M client portfolio with 90% retention.
- Developed client onboarding strategies increasing annual revenue by ₦15M.
Education
Higher National Diploma (HND) - Civil Engineering Technology
Auchi Polytechnic
Edo State, Nigeria01.2009
Skills
- Operations & Process Optimization
- Data Analysis & Visualization (Excel, Power BI)
- Strategic Planning & Project Management
- E-commerce & Digital Marketing
- Leadership & Stakeholder Management
- Business Development & CRM
- SQL, Google Analytics, Canva, MS Office Suite
Affiliations
- YALI Network
- Auchi Polytechnic Engineering Society
- Lions Club District 404A
Certification
- YALI RLC West Africa – Business & Entrepreneurship (2019)
- Digital Marketing Professional Certification (2017)
- Customer Support Excellence Certification (ICSA, 2011)
- Graphic Design (Canva) – Self-taught
Languages
English (Fluent)
Pidgin English (Fluent)
Timeline
Assistant Operations Manager / Operations Support Analyst
CowrieCrowd LLC
01.2024 - Current
Social Media & E-commerce Website Manager
Vivi’s Kitchen
08.2023 - Current
Data Management Analyst
Cogniko
08.2019 - 06.2023
Relationship Manager
Cartrack Engineering Technologies Ltd
06.2018 - 06.2019
Founder & Managing Director
Eshoppaz Integrated Systems Ltd
08.2013 - Current
Higher National Diploma (HND) - Civil Engineering Technology
Auchi Polytechnic
Volunteer & Community Engagement
Entrepreneurship Mentorship – Mentored 70+ SMEs (2016–Present), NYSC CDS Projects – Rural literacy & infrastructure initiatives (2010–2011)
Additional Information
- Availability: Immediate
- Willingness to Travel: Yes
- Work Authorization: Nigerian Citizen
- Preferred Work Type: On-site / Remote / Hybrid