Darina Voinova
Leidschendam
Summary
Im 20 y.o. from Ukraine and enthusiastic and experienced hospitality worker. Possesses excellent communication and teamwork skill, ensuring a smooth and efficient operation in restaurant. Adaptive to any work hours, weekends, holidays etc.
Overview
3
3
years of professional experience
Work History
Floor Manager
Wijnhaven
08.2024 - Current
- Managed team of 10 employees to maintain smooth-running operations of shop floor.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Shift Leader
Garnish
04.2024 - 08.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using the software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Waitress
Old Fashion
11.2023 - 04.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Bartender Trainer
Golf Club De Star
07.2023 - 12.2023
- Improved bartender skills by conducting comprehensive training sessions on cocktail recipes, customer service, and bar management.
- Trained new bartenders on drink preparation.
Fratelli
Bartender
04.2023 - 11.2023
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Miss Maui
Runner
03.2022 - 10.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Barista
Universita Del CAFFE
's-Gravendeel, Netherlands01-2025
Hospitality Training
Scheveningen, Netherlands04-2023
High School Diploma -
Nowakakhov Agrotecnical College
Kherson05-2022
Skills
- Employee management
- Communication skills
- Teamwork skills
- Attention to details
Languages
English
Full Professional
Dutch
Limited Working
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Timeline
Floor Manager
Wijnhaven
08.2024 - Current
Shift Leader
Garnish
04.2024 - 08.2024
Waitress
Old Fashion
11.2023 - 04.2024
Bartender Trainer
Golf Club De Star
07.2023 - 12.2023
Fratelli
Bartender
04.2023 - 11.2023
Miss Maui
Runner
03.2022 - 10.2022
Barista
Universita Del CAFFE
Hospitality Training
High School Diploma -
Nowakakhov Agrotecnical College
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