Darijan Suvalija

• Increased profitability by developing pipelines utilising multiple marketing channels and sales strategies.
• Monitored sales team performance and provided training to help reach targets.
• Performed sales manager duties with excellence during manager emergencies or absence.
• Achieved excellent customer service by going the extra mile to tend to customer requests.
• Trained and onboarded new employees, teaching workflow processes and corporate policies.
• Educated customers on available processes and services.
• Generated monthly and annual sales reports to determine growth and areas requiring improvement.
• Resolved complaints by exchanging merchandise, refunding money and adjusting bills to achieve customer retention.

• Cultivated excellent customer relationships by providing helpful, friendly and attentive service.
• Boosted sales and improved customer satisfaction by providing attentive, personalised client services.
• Maintained excellent visual merchandising standards by routinely cleaning and organising window and point of sale (POS) displays.
• Fielded customer questions to share information about products, availability, and pricing.
• Established rapport with customers using active listening and interpersonal skills.

Work with guests day and night shifts

Reservation making

Scheduling events and maintaining guests schedules

• Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.
• Contributed to the company''s positive image by consistently delivering exceptional service to clients and visitors.
• Directed incoming calls to internal personnel and departments, routing to best-qualified department.
• Answered multi-line phone system and enthusiastically greeted callers.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
• Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

• Answered and directed incoming calls to relevant staff members using multi-line telephone system.
• Maintained clean and orderly reception area to impress and welcome visitors.
• Processed and distributed incoming correspondence to relevant staff, facilitating team communication.
• Delivered polite, professional customer service to enhance business reputation through positive first impressions.
• Collaborated effectively with customers and staff to maintain smooth-running company operations.
• Offered outstanding hospitality throughout client visits, aiding positive customer experiences and loyalty.

• Maintained quality documentation and records for conformance with relevant standards.
• Collaborated with production teams to address and resolve quality concerns, improving overall product reliability.
• Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
• Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
• Performed thorough inspections of incoming materials and outgoing products.