Daria Shilovskaiy
Amstelveen
Summary
Enthusiastic and passionate professional, poised to contribute to dynamic work environments. Detail-oriented, and proficient in English, Russian, approaching challenges with creativity and commitment to excellence. This is exemplified through successfully fostering a welcoming atmosphere for memorable guest experiences in a vibrant hospitality setting. With a study rooted in a solid foundation of research, and equipped with critical thinking, and effective communication, I am motivated by a strong drive to excel in a professional setting.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
The Hoxton Amsterdam
09.2023 - 03.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process, providing information on hotel amenities and local attractions.
- Handled guest inquiries and concerns effectively, showcasing strong problem-solving skills.
- Handled financial transactions accurately, and managed phone calls and emails providing customers with necessary information swiftly and effectively.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Contributed to positive team environment and upheld high standards of professionalism through collaboration with other departments.
Russian Content Manager Internship
Azerion
11.2021 - 04.2022
- Managed game content distribution and adaptation to Russian gaming website.
- Was in charge of completing written sections for each game page, which included SEO, game descriptions, and how to play instructions in both Russian and English
- Identified and addressed gameplay bugs and translation errors
- Communicated with users to resolve issues they had related to games
- Created and edited gameplay videos, screenshots, and GIFs.
Education
Bachelor of Arts - European Studies
University of Amsterdam
Amsterdam01.2023
Skills
- Customer Service
- Time Management
- Listening Skills
- Problem-solving skills
- Communication
- Teamwork
- Microsoft Office
- Adaptability
- Attention to detail
Languages
Russian
Native language
English
Proficient
C2
French
Intermediate
B1
Japanese
Elementary
A2
Dutch
Beginner
A1
Timeline
Front Desk Receptionist
The Hoxton Amsterdam
09.2023 - 03.2024
Russian Content Manager Internship
Azerion
11.2021 - 04.2022
Bachelor of Arts - European Studies
University of Amsterdam
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