Daniela Boras
Beograd
Summary
I am an innovative, people-first professional who knows when to pause, reflect, and listen — and when to cut through complexity to make clear business decisions.
I am someone who genuinely enjoys working with people, but I am also a person of action. I believe in starting, testing, learning, and improving, while always leaving space for reflection — to understand what worked, what didn’t, and how we can do better next time. I am agile, adaptable, and thrive in collaborative environments where diverse perspectives create stronger outcomes.
Overview
23
23
years of professional experience
Work history
Team leader
Digitec Galaxus d.o.o
Belgrade
01.2017 - Current
- Directed employee activities to enhance productivity and operational efficiency.
- Motivated team by exemplifying best practices in daily tasks.
- Managed daily operational planning, clearly communicating targets to ensure smooth task execution.
- Conducted interviews and recruited staff with essential skills and qualifications.
- Trained new employees on procedures and requirements to sustain a competent workforce.
- Formulated strategies to elevate overall team performance levels.
- Supported team to overcome new challenges by forecasting knowledge and skills gaps.
- Implemented innovative ideas for improved customer satisfaction.
Associate team leader
NCR Corporation
Belgrade
09.2012 - 12.2017
- Coached team members through new or difficult workflows.
- Supported team to overcome new challenges by forecasting knowledge and skills gaps.
- Mentored new hires to speed up their integration into the team.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
Associate consultant
Hypo Alpe Adria Consultans
Belgrade
09.2005 - 03.2007
- Executed assigned tasks swiftly and accurately through effective time management.
- Assessed current systems by engaging with staff across all organisational levels.
- Collaborated with cross-functional teams to achieve business objectives.
- Coordinated with international associates on global IP matters for comprehensive case management.
Social educator
Caritas
Frankfurt/Main
09.2002 - 08.2004
- Provided mental health support to service users, as well as signposting community resources and local charities.
- Monitored service user progress, escalating concerns for swift resolution.
- Responded proactively to changing circumstances for optimised service user care.
Education
Atria Errickson
Institut for ecomomic diplomacy
Fachhochschule für Sozialpädagogik
09.2000 - 09.2004
A-Levels -
Gallup - Personal Business Testing
Saville
London, United Kingdom 04.2001 -
Skills
- Customer Service
- Strategic Planning
- Leadership
- Employee management
- Inspiring leadership
- Motivational communication
- Business development
Languages
German
Native
English
Fluent
Croatian
Fluent
Serbian
Fluent
Affiliations
- Travel
- Mindfulness
- Art
- Psychology
Accomplishments
Dell Appreciation Certificate 2014 and 2015
Timeline
Team leader
Digitec Galaxus d.o.o
01.2017 - Current
Associate team leader
NCR Corporation
09.2012 - 12.2017
Associate consultant
Hypo Alpe Adria Consultans
09.2005 - 03.2007
Social educator
Caritas
09.2002 - 08.2004
Saville
04.2001 -
Fachhochschule für Sozialpädagogik
09.2000 - 09.2004
Atria Errickson
Institut for ecomomic diplomacy
A-Levels -
Gallup - Personal Business Testing