Daniela BalanWölfel
Kaarst
Kurzprofil
Multilingual IT Professional with over 7+ years in the IT software industry. Skilled in software testing, troubleshooting, Bug tracking. Passionate about technological progress, contributing and helping businesses deliver best products and customer satisfaction results.
Übersicht
1
1
Certification
4
4
years of post-secondary education
12
12
years of professional experience
Berufserfahrung
Technical Analyst
Oracle Global Services Gmbh
Düsseldorf
2019.07 - 2026.06
- Delivering technical support to German-speaking customers across the DACH region, ensuring prompt and effective resolution of software, hardware and integration-related issues
- Supporting and troubleshooting API-related workflows
- Maintaining clear and detailed documentation of technical investigations, searching in BUG database for matching bugs
- Troubleshooting, diagnosing, and resolving incidents across multiple Oracle Hospitality solutions, including Simphony POS, Materials Control, and Reporting & Analytics (R&A)
- Investigating root causes of recurring, complex, and high-priority incidents, providing real-time resolutions whenever possible
- Working closely with cross-functional teams to coordinate escalations and drive efficient resolution for customer impacting issues
QA Consultant
Cognizant(formerly known as Softvision SRL.)
Cluj Napoca
2014.02 - 2015.07
- Started as a Translator/Interpreter in a Project for a chinese customer. Assisted the Business Analyst to better understand customer's requirements written in chinese language, also assisted in testing the new implemented features
- Was assigned to the QA Team and performed manual testing related tasks in different projects, such as the Groupon App for Android and Mac platforms
Ausbildung
Bachelor of Arts - Specialization Chinese and English
Bucharest University and Shanghai Normal University
Bucharest 2007.10 - 2011.07
Kompetenzen
- Customer Support (Expert)
- Pycharm (Basic)
- Datenvisualisierung(Matplotlib, PlotlyExpress) (Basic)
- Driving Licence (B) (Expert)
- SQL (Advanced)
- Multilingual (Expert)
- Scrum (Basic)
- Manual Testing (Basic)
- Analytical Skills (Expert)
- Problem-Solving Skills (Expert)
- Attention To Detail (Expert)
- Test Planning (Basic)
- Regression Testing (Basic)
- Team Collaboration (Expert)
- Selenium (Basic)
- JIRA (Advanced)
- Agile Methodologies (Intermediate)
- Python /Visual Code Studio(Basic)
Zertifizierung
- 10/01/24, 10/01/25, Weiterbildung IT Qualitätsmanagement, IU Internationale Hochschule Akademie, Inhalte: IT Recht, Requirements Engineering, Qualitätssicherung im Softwareprozess, IT-Projektmanagement (Note 3,0)
- 09/01/24, 09/01/24, Programmierung mit Python, alfatraining Bildungszentrum Gmbh, Note: sehr gut
- 08/01/21, 08/01/21, ISTQB Foundation Level (Schulung), Knowledge Department Gmbh
- Some skills have been acquired via Linkedin Learning Courses and Coursera
LANGUAGES
German
Fließend (C2)
C2
Chinese (Mandarin)
Fortgeschritten (B1)
B1
English
Fließend (C2)
C2
Romanian
Fließend (C2)
C2
Zeitleiste
Technical Analyst
Oracle Global Services Gmbh
2019.07 - 2026.06
QA Consultant
Cognizant(formerly known as Softvision SRL.)
2014.02 - 2015.07
Bachelor of Arts - Specialization Chinese and English
Bucharest University and Shanghai Normal University
2007.10 - 2011.07