DANIEL KYALO MUTINDA
NAIROBI,KENYA
Summary
Seasoned Credit Manager with over 15 years of experience in high-volume finance environments, skilled in developing credit policies that reduce delinquency rates. Expert in SAP and advanced risk assessment techniques, I've spearheaded the reduction of bad debt by 30% within a Fortune 500 company, resulting in a significant boost to the bottom line.
Overview
18
18
years of professional experience
Work History
Senior Credit Manager/Credit Administrator
Credit Bank Plc-Head Office
01.2022 - Current
- Headed the department as the recovery manager from January 2023 to April 2024
- Spearheaded the restructuring of the credit evaluation process, introducing data analytics tools that improved the accuracy of credit scoring by 30%.
- Negotiated and implemented new credit terms with key vendors, improving cash flow by 20% and reducing average days sales outstanding by 15 days.
- Led a cross-functional team in a successful pilot program to automate risk assessment, which was then adopted company-wide, decreasing processing times by 40%.
- Preparation and submission of all credit-related monthly, quarterly, and annual CBK, Finance, and Credit Reference Bureau statutory reports/returns for the entire bank.
- Review loan documents and liaise with internal and external parties to ensure proper and efficient delivery of credit administration duties.
- Developed and executed a new credit risk assessment framework, resulting in a 10% improvement in portfolio risk profile.
- Review all letters of offer and any other letters prepared by credit admin assistants/officers before execution/issuance to the clients/BM/RM.
- Follow up with business units and branches to ensure that all requirements advised in offer letters and credit application approvals are satisfied.
- Championed a financial literacy program for clients, which improved payment timeliness by 20% and deepened business relationships
- Monitor all irregularities, past dues, documentation deficiencies, etc., and report to Executive Management/Management Credit Committee
Recovery Manager
Credit Bank
Nairobi, Kenya
06.2022 - 12.2023
- Manage debt portfolio through constant customer engagement to ensure timely recovery and prevent deterioration of loans in arrears, reduce provisions and ultimately reduce losses and costs to bank
- Diligently review each account in the assigned portfolio against the provided parameter and profile to facilitate prioritization of follow-up and remedial product offering
- For cases in court, ensuring the relevant evidence in support of bank cases is properly documented and shared with key stakeholders in good time
- Take full ownership of assigned accounts, solve customer problems and provide excellent customer service
Relationship Manager/Acting Branch Manager
Credit Bank Ltd-Kisumu Branch
Kisumu
08.2015 - 01.2021
- Effectively plan for business growth (deposits and lending), customer growth, and retention.
- Managed over 500 commercial accounts portfolio, reducing delinquency rates from 7% to 4.5% within the first year.
- Developed and conducted credit management training for new team members, enhancing department expertise and reducing onboarding time by 25%.
- Established and led quarterly credit review meetings that contributed to strategic planning, resulting in a 20% reduction in credit losses.
- Leadership, which translates into conducive work environment and employee satisfaction in Branch
CREDIT OFFICER
Credit Bank Ltd-Nakuru Branch
Nakuru
01.2012 - 07.2015
- Directed a credit team of 20, implementing strategic initiatives to reduce bad debt expenses by 15% within one fiscal year
- Implemented an innovative credit scoring model using predictive analytics that led to a 12% improvement in loan performance.
- Participated in Credit Products Review and Development
- Monitoring the overdrawn accounts and following up with the customers in case there's a limit that has expired for renewal.
- Orchestrated cross-departmental collaboration, reducing turnaround time for credit analysis by 30% and boosting customer satisfaction.
- Championed a financial literacy program for clients, which improved payment timeliness by 20% and deepened business relationships.
- Ensure customer complaints and inquiries on credit matters are resolved prudently and effectively.
- Played a pivotal role in restructuring credit processes, enhancing team productivity by 20%
- Training and orienting the other credit officers on joining the bank along with the Head of Credit
- Preparing and submitting different reports from the branch
BRANCH OPERATIONS OFFICER
Credit Bank Ltd-Nairobi Branch
Nairobi
11.2010 - 12.2011
- Managed daily activities, optimizing workflow, which cut processing times by 10% and increased efficiency.
- Attend to all customers' queries, handle customer complaints, and also cross-sell bank products, and further close sales by opening accounts as per set bank procedures (KYC).
- Ensuring filing of complaint reports, account opened statistics reports, dormant account reports, and also mobile banking and card system reports to the business development department.
- ATM & checkbook ordering.
- Reconciliations of checkbook and ATMs.
- Update customers on any new inventions of the bank.
- Managed to activate 80% of dormant accounts and increased the bank revenue by 2million
- Handle customer queries, need gaps, and conflicts using the STAR approach
Branch Catchment Optimization Staff
Standard Chartered Bank
08.2007 - 07.2010
- Responsible for identifying and pursuing sales opportunities and converting sales referrals from branch sales pipelines into actual sales, while cross-selling bank products.
- Implement sales strategy underpinning marketing efforts to acquire, expand, and retain profitable relationships and grow the market share per wealth management branch sales target.
- Ensure monthly / weekly liability targets are achieved and performance reports submitted to the line manager
- Actively participate in branch training on sales, marketing, service, and controls.
- Regular feedback to the sales and marketing manager on sales/service concerns and recommend appropriate improvements
Direct Sales Representative (DSR)
Standard Chartered Bank
12.2006 - 07.2007
- Delivering exceptional sales performance by identifying and meeting customer needs through selling and cross selling of retail products and services to customers.
- Revenue generation for the company through marketing of Assets and Liability products.
- Market analysis for potential clientele.
- Owning customer queries and complaints around account opening, loans, overdraft applications and resolve in a timely manner
- Introducing new clients to the bank and retaining the existing ones.
- Identifying and engaging companies in negotiations for scheme arrangement.
Education
Master of Arts - Theology
Africa International University
Kenya 01.2021 -
Bachelor of Commerce - Accounts
Madurai Kamaraj University
South India 01.2001 - 12.2004
Diploma of Higher Education - International Business Administration
India institute of Management Technology
India 01.2001 - 12.2004
Kenya Certificate of Secondary Education - (KCSE)
TALA HIGH SCHOOL
Kenya 01.1991 - 11.1994
Skills
- Financial planning
- Regulatory Compliance Knowledge
- Adaptability
- Financial Reporting
- Cross-functional communication
- Credit analysis
- Risk evaluation
- Attention to Detail
- Payment plan negotiation
- Loan recovery processes
- Customer credit checks
- Loss mitigation strategies
Accomplishments
- Curated a financial literacy program that enhanced payment timeliness by clients by 20%.
- Doubled Kisumu Branch Portfolio within Six Months as a credit Officer and thereafter given the Relation and acting position in the absence of the Manager for Four months until now
- Best salesperson in October 2010 in the entire Standard Chartered Bank
- Currently used as the key consultant in terms of system-related issues after we changed from the previous one. I have a full understanding of the system
- Managed to monitor the branch portfolio effectively and appreciated for the good turnaround time by the Head of the department in our meetings
- 1st runners-up in the Months of September and November
- Top three best branch catchment optimisation staff at Standard Chartered Bank
- Lead sales team at Standard Chartered Bank to sign schemes with companies for unsecured loans and deductions at source
- Helped the branch through sales to grow their books and portfolio in a bigger way than ever before, hence receiving recognition
- Established recognition awards for our clients at Seven Fourteen Ltd
- Elected Overseer of Victory Fellowship International, comprising over 150 students in India
Languages
English
Native
Kiswahili
Native
Referees
- Benson Okusimba
Head of Audit
Credit Bank Plc
P.o Box 61064-00200-Nairobi
Mobile:+254720765151
- Isaac Nduvi
Chief Manager,Audit
P.o Box 61064-00200
Nairobi-Kenya
Mobile:+254729169299
- James Muthee
Senior Branch Manager
Credit Bank Plc
P.o Box 61064-00200 Nairobi
Mobile:+254722143331
Timeline
Recovery Manager
Credit Bank
06.2022 - 12.2023
Senior Credit Manager/Credit Administrator
Credit Bank Plc-Head Office
01.2022 - Current
Master of Arts - Theology
Africa International University
01.2021 -
Relationship Manager/Acting Branch Manager
Credit Bank Ltd-Kisumu Branch
08.2015 - 01.2021
CREDIT OFFICER
Credit Bank Ltd-Nakuru Branch
01.2012 - 07.2015
BRANCH OPERATIONS OFFICER
Credit Bank Ltd-Nairobi Branch
11.2010 - 12.2011
Branch Catchment Optimization Staff
Standard Chartered Bank
08.2007 - 07.2010
Direct Sales Representative (DSR)
Standard Chartered Bank
12.2006 - 07.2007
Bachelor of Commerce - Accounts
Madurai Kamaraj University
01.2001 - 12.2004
Diploma of Higher Education - International Business Administration
India institute of Management Technology
01.2001 - 12.2004
Kenya Certificate of Secondary Education - (KCSE)
TALA HIGH SCHOOL
01.1991 - 11.1994
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