Damjan Jereb

• Team Leadership & Staff Supervision (40%): Lead and manage a team of floor staff and bartenders, ensuring smooth daily operations and maintaining high morale.
• Customer Service & Guest Relations (30%): Handle customer interactions, resolve complaints professionally, and ensure guest satisfaction during service and events.
• Manage daily floor operations: optimizing seating arrangements to coordinating with kitchen and bar staff to ensure timely service delivery.

Key Achievement:

• Contributed to improving team productivity and streamlining service operations in a high-traffic venue.

• Operational Support & Team Supervision (35%): Assisted Manager in running daily operations, training staff, and coordinating shifts.
• Customer Experience (30%): Handled VIP guests and customer feedback, maintaining service standards and problem-solving on the floor.
• Inventory & Cost Control (20%): Monitored stock levels, reduced waste, and supported supplier negotiations to control food and beverage costs.
• Administrative Duties (15%): Assisted with scheduling, reporting, and compliance with company policies.

Key Achievement:

• Supported an increase in customer satisfaction through improved service coordination and faster table turnover.

• Staff Training & Leadership (40%): Supervised and trained waitstaff to deliver five-star service aligned with Hilton’s brand standards.
• Service Operations (30%): Managed dining service during peak hours, events, and VIP functions, ensuring seamless guest experiences.
• Health & Safety Compliance (15%): Maintained health, safety, and hygiene protocols across the dining and service areas.
• Guest Relations (15%): Addressed customer needs and feedback, ensuring any issues were promptly resolved.

Key Achievement:

• Promoted from waiter to supervisor based on consistent performance and leadership potential.