Damandeep Kaur
St. John's
Overview
4
4
years of professional experience
1
1
Certification
Work History
Technical Support
Transcom
Brampton, ON
06.2021 - Current
- Handled customer inquiries over and provided technical support via livechat and telephone.
- Managed technical support managers and technical coordination with external platforms.
- Managed call flow to respond to technical support needs of customers.
- Developed post-sale technical processes for installation and technical support.
- Delivered pre-sales technical support for Windows server and desktop virtualization.
- Served as customer support assistant, fielding technical support concerns and guiding users through proper use of applications.
- Offered technical support for online purchases and helped customer navigate website to facilitate buying process.
- Provided technical support for computer-related problems through email, telephone, and hands-on support.
Server
East Side Mario
Toronto, ON
02.2023 - 01.2024
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Served food and beverages promptly with focused attention to customer needs.
- Inspected dishes and utensils for cleanliness.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Crew Member
Mc Donalds
Toronto
06.2020 - 04.2023
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Operated cash register to ring up final bill and process various forms of payment.
- Became familiar with products to answer questions and make suggestions.
- Prepared products following restaurant, health, and safety standards and procedures.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Trained new team members on procedures, customer service, and sales techniques.
- Cleaned and maintained all areas of restaurant to promote clean image.
Education
High School Diploma -
Sheridan College Institute of Technology And Advanced Learning
Toronto, ON04.2022
Skills
- Drive-Thru Operations
- Customer Engagement
- Food Preparation
- Customer Service
- Safe Food Handling
- Health Code Compliance
- Time Management
- Interactive communication skills
- Teamwork and Collaboration
Certification
Smart Serve Certified
Timeline
Server
East Side Mario
02.2023 - 01.2024
Technical Support
Transcom
06.2021 - Current
Crew Member
Mc Donalds
06.2020 - 04.2023
High School Diploma -
Sheridan College Institute of Technology And Advanced Learning