Overview
Work History
Education
Skills
Certification
Timeline
Generic

Damandeep Kaur

St. John's

Overview

4
4
years of professional experience
1
1
Certification

Work History

Technical Support

Transcom
06.2021 - Current
  • Handled customer inquiries over and provided technical support via livechat and telephone.
  • Managed technical support managers and technical coordination with external platforms.
  • Managed call flow to respond to technical support needs of customers.
  • Developed post-sale technical processes for installation and technical support.
  • Delivered pre-sales technical support for Windows server and desktop virtualization.
  • Served as customer support assistant, fielding technical support concerns and guiding users through proper use of applications.
  • Offered technical support for online purchases and helped customer navigate website to facilitate buying process.
  • Provided technical support for computer-related problems through email, telephone, and hands-on support.

Server

East Side Mario
02.2023 - 01.2024
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Cultivated warm relationships with regular customers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Served food and beverages promptly with focused attention to customer needs.
  • Inspected dishes and utensils for cleanliness.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Crew Member

Mc Donalds
06.2020 - 04.2023
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Became familiar with products to answer questions and make suggestions.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Cleaned and maintained all areas of restaurant to promote clean image.

Education

High School Diploma -

Sheridan College Institute of Technology And Advanced Learning
Toronto, ON
04.2022

Skills

  • Drive-Thru Operations
  • Customer Engagement
  • Food Preparation
  • Customer Service
  • Safe Food Handling
  • Health Code Compliance
  • Time Management
  • Interactive communication skills
  • Teamwork and Collaboration

Certification

Smart Serve Certified

Timeline

Server

East Side Mario
02.2023 - 01.2024

Technical Support

Transcom
06.2021 - Current

Crew Member

Mc Donalds
06.2020 - 04.2023

High School Diploma -

Sheridan College Institute of Technology And Advanced Learning

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Damandeep Kaur