Cátia Almeida
Hawkesbury,Ontario
Summary
I started working part-time when I was 13, still in school.
The experience of having to organize myself between studies, work, family and friends helped me to develop skills at a personal and professional level from an early age that helped me to grow and be a better human being and also a versatile and committed professional.
I consider myself a proactive, dynamic and enterprising person, so I would love to develop my career and I am willing to learn any job that allows me to do my best while sharing my joy and good mood.
Overview
20
20
years of professional experience
Work History
Wrapper Operator
Biscuits Leclerc LTEE
Hawkesbury
05.2020 - Current
- Verify production needs;
- Print product code; Validate “conveyers” functions;
- Prepare machines for morning;
- Doing product change (enter rejects, return old product;
- Check bars quality, do weights (Quality control);
- Keep and organize workstation;
- Make sure to respect Health and Safety parameters;
- Count and record finished and rejected packaged items.
- Regulated machine flow, speed, and temperature and stopped and reset machine to address malfunctions.
- Observed machine operations to verify quality and conformity of packaged products, stepping in to resolve issues promptly and avoid costly production errors.
- Reported malfunctions and errors to supervising staff, addressed concerns and supported other machine operators completing challenging workloads under tight schedules.
- Sealed products by applying appropriate fastenings and ties and confirmed seal integrity to prevent product and packaging damage.
- Stocked and sorted packaging and replenished supplies to achieve consistent productivity levels.
- Attached identification labels to finished packaged items and cut stencils and stencil information on containers such as lot numbers or shipping destinations.
Electronics Assembler
Idtec Lda
Agueda
01.2017 - 12.2018
- Test and calibrate electronics products to specification;
- Troubleshoot and repair electrical, mechanical, electromechanical and electronic measuring;
- Ensure that electronics are properly packaged, logged, and handled;
- Select appropriate procedures, techniques, tools, and equipment;
- Read and understand blueprints, route sheets, and test specifications;
- Assembled components per technical specifications and production guidelines.
- Used precision measuring equipment to check final products for adherence to tolerance limits.
- Installed completed assemblies into cases.
- Completed surface mount soldering of printed circuit boards.
- Put together analog and digital assemblies of all complexity levels.
- Analyzed and interpreted test data and adjusted, calibrated and aligned circuitry.
- Identified and corrected defects to bring completed products in line with tolerances.
- Conferred with management and design staff to fully understand and comply with strict production specifications.
- Trained new employees in assembly skills to improve team production levels.
- Labeled components and monitored use to keep accurate records.
- Enhanced team performance with smooth distribution of needed supplies and subassemblies to each member.
- Stayed up-to-date on electrical codes and safety procedures to maintain efficiency and safety.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Pastry Shop Shift Supervisor
New Cake
Agueda
01.2015 - 01.2016
- Go get newspapers and daily groceries and bakery supplies;
- Opening/closing of pastry shop, esplanade assembly, opening and counting of t cash register;
- Activation/deactivation of security system; decoration of space and display windows of regional pastries and sweets;
- Greeting and serving customers;
- Mise-en-place of pastry shop, coffee equipments and snack-bar;
- Provide perfect service experience for every Guest;
- Serve t Guest in accommodating manner;
- Knowledge all food and drinks and retail offered;
- Maintain table and surfaces cleanliness;
- Looks for ways to avoid waste and limit costs;
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
- Served customers and followed outlined steps of service.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
- Improved operations through consistent hard work and dedication.
- Exceeded goals through effective task prioritization and great work ethic.
- Participated in team-building activities to enhance working relationships.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Used coordination and planning skills to achieve results according to schedule.
Cook Helper/Cook
Creche Shalom
Agueda
01.2014 - 12.2015
- Replace cook each time she was absent, taking charge of all the kitchen meals and attached responsibilities;
- Stocked cabinets and serving areas with condiments and refilled condiment containers.
- Communicated with customers by telephone or in person to take or enter orders or obtain information to assist in solving customer complaints.
- Pierced, smelled and tasted food to check for doneness and quality.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Learned other teammates' work tasks to train as backup.
- Plated hot meals and salads in aesthetically pleasing arrangements.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
- Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
- Circulated kitchen area to receive work assignments and identify support tasks.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Restocked kitchen supplies, rotated food and stamped time and date on food in coolers.
- Unpacked and stored supplies in refrigerators, cupboards and storage areas to maintain proper inventory.
- Help cook in preparation of food by cutting, chopping, marinating and performing other relevant activities;
- Receive, pack and unpack goods for stocking purposes;
- Manage inventory of products;
- Wash and dry dishes;
- Clean kitchen upon instructions and keep all work areas neat;
Supermarket Cashier
Intermarché de Águeda
Agueda
01.2013 - 09.2013
- Assigned register they're in charge of for all or part of their shift;
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Removed trash, swept and mopped floors for professional appearance.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Retrieved items for customers and verified prices.
- Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
- Checked for outdated and overripe grocery items and removed from inventory.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Recommended products to customers to drive sales.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Stayed current on available products, store promotions and customer service policies to better serve shoppers.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Count money before and after of of journey;
- Starts to ring upitems customers want to buy;
- Use special scanner to perform this function and then enter any additional discounts or coupons when prompted;
- Helps customers through payment options available and makes change if needed;
- Inspected floor displays, noted missing items and immediately replenished merchandise.
Administrative/Recepcionist/Waitress/Support Staff Supervisor
Residencial Celeste Hotel
Agueda
01.2012 - 12.2013
- Dealing with bookings;
- Completing check-in/out procedures when guests arrive and leave;
- Continental Breakfast mise-en-place;
- Provide the perfect service experience for every Guest;
- Serve the Guest in an accommodating manner;
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Assist in keeping all interior and exterior spaces clean and safe;
- Supervise that laundry and rooms are spotless;
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Inspected dishes and utensils for cleanliness.
- Checked identification for minimum age for sale of alcoholic beverages.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
Kitchen helper
Centro Social e Paroquial de Recardães
Agueda
01.2008 - 12.2010
- Help cook in preparation of food by cutting, chopping, marinating and performing other relevant activities;
- Receive, pack and unpack goods for stocking purposes;
- Manage inventory of products;
- Clean kitchen upon instructions and keep all work areas neat;
- Operated standard kitchen equipment with focus on safety and sanitation.
- Boosted team efficiency by keeping kitchen areas organized, clean and properly sanitized.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Moved items from main storage areas to easily accessible small fridge, freezers and containers to support kitchen staff efficiency.
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars and supply cupboards.
- Gently moved glassware, crystal and other delicate items to prevent breakage.
- Prepared dishes for catering events or during high-volume shifts.
- Oversaw incoming deliveries, unboxing supplies, shelving stock and rotating items.
- Adhered to company quality constraints and industry best practices for guest satisfaction.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Maintain all kitchen equipment and tools;
- Cleaned and organized kitchen stations to promote team efficiency.
- Paid close attention to instructions from supervisor to complete tasks on time.
- Scraped, washed and efficiently restacked dishware, utensils and glassware to keep kitchen ready for customer demands.
Factory Worker
ATZ lda
Agueda
04.2006 - 05.2008
- Carefully packaged finished products and prepared for shipment.
- Conducted quality inspections of finished products and made minor repairs to meet project expectations.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Maintained machinery to prevent overloads and avoid malfunctions.
- Took part in company-offered training sessions to improve skills and knowledge.
- Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
- Monitored machinery in operation to identify concerns and make corrections or report complex problems.
- Reviewed job specifications to determine appropriate setups for production runs.
- Documented production information via daily system logs and discussed issues with management.
- Reviewed production specifications to verify accurate weights and measurements prior to mixing ingredients.
- Calibrated and repaired machinery and equipment.
- Maintained organized work area by cleaning and removing hazards.
- Made sure that products were produced on time and are of good quality.
- Inspected products and machines to maintain quality and efficiency.
- Inspected finished products for quality and adherence to customer specifications.
- Assembled products according to changing daily work orders and specific customer needs.
- Graded and packaged finished products, transporting items for additional processing, storage or shipment off-site.
- Supported current production needs by moving items between equipment, conveyors and staging areas.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Waitress
Restaurante Casa André
Aveiro
01.2000 - 01.2005
- Mise-en-place of restaurant dining room, snack bar and balcony;
- Registration of customer requests, preparation of invoices and receipt of payment;
- To help in the kitchen when needed;
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Inspected dishes and utensils for cleanliness.
- Stayed up-to-date on menu changes to help customers make food choices.
- Checked identification for minimum age for sale of alcoholic beverages.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Prepared specialty desserts for customers for special occasions.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
Education
High School Diploma -
Professional Training Center of Aveiro
AveiroCertificate in Qualification of Cutting Techniques -
IEFP
AVEIRO12.2012
Certificate in Qualification of decorative pieces in the restoration, Certificate in Qualification of decorative pieces in the restoration, Certificate of adult education and training course,level IV, Certificate of adult education and training course, Level IV -
IEFP
AVEIRO02.2012
Skills
- Outgoing;
- Effective;
- Problem-solving;
- Prioritize;
- Delegate;
- Team spirit;
- Empathy;
- Attendance and punctuality;
- Multitask;
- Time management;
Accomplishments
- European skills passport
- Cátia Almeida10/9/18 European Union, 2002-2018 | http://europass.cedefop.europa.eu Page 7 / 11
- Diploma of Table and bar techniques, level IV
- European skills passport
- Cátia Almeida10/9/18 European Union, 2002-2018 | http://europass.cedefop.europa.eu Page 8 / 11
- Certificate in Qualification of Cutting Techniques
- European skills passport
- Cátia Almeida10/9/18 European Union, 2002-2018 | http://europass.cedefop.europa.eu Page 9 / 11
- Certificate in Qualification of decorative pieces in the restoration
- European skills passport
- Cátia Almeida10/9/18 European Union, 2002-2018 | http://europass.cedefop.europa.eu Page 10 / 11
- Certificate in Qualification of decorative pieces in the restoration
- European skills passport
- Cátia Almeida10/9/18 European Union, 2002-2018 | http://europass.cedefop.europa.eu Page 11 / 11
- Certificate of adult education and training course,level IV
- European skills passport
- Cátia Almeida10/9/18 European Union, 2002-2018 | http://europass.cedefop.europa.eu Page 12 / 11
- Certificate of adult education and training course, Level IV
Languages
Portuguese
Native language
English
Proficient
C2
French
Intermediate
B1
Spanish
Advanced
C1
Timeline
Wrapper Operator
Biscuits Leclerc LTEE
05.2020 - Current
Electronics Assembler
Idtec Lda
01.2017 - 12.2018
Pastry Shop Shift Supervisor
New Cake
01.2015 - 01.2016
Cook Helper/Cook
Creche Shalom
01.2014 - 12.2015
Supermarket Cashier
Intermarché de Águeda
01.2013 - 09.2013
Administrative/Recepcionist/Waitress/Support Staff Supervisor
Residencial Celeste Hotel
01.2012 - 12.2013
Kitchen helper
Centro Social e Paroquial de Recardães
01.2008 - 12.2010
Factory Worker
ATZ lda
04.2006 - 05.2008
Waitress
Restaurante Casa André
01.2000 - 01.2005
High School Diploma -
Professional Training Center of Aveiro
Certificate in Qualification of Cutting Techniques -
IEFP
Certificate in Qualification of decorative pieces in the restoration, Certificate in Qualification of decorative pieces in the restoration, Certificate of adult education and training course,level IV, Certificate of adult education and training course, Level IV -
IEFP
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