Cristian Camilo Guapacha Calderon

I have experience working in manufacturing and warehouse environments. In Poland, I worked for a company that packaged a wide variety of products, including food, toys, and alcoholic beverages. Every day, I handled different customer orders, following specific packaging requirements. Each product or food item had its own packaging and storage specifications according to the customer's instructions.

• Entered, exported, and updated data in Salesforce.
• Supported the development of chatbot workflows, including customer abandonment, satisfaction, and intent recognition.
• Performed testing and validation of chatbot workflow responses.
• Collected, processed, and analyzed large volumes of data to identify patterns, trends, and insights that supported business decision-making.

• Prepared team performance reports and management presentations.
• Coordinated and supervised the daily activities of the team.
• Trained and coached team members to improve their skills and performance.
• Evaluated employee performance and supported professional development.
• Ensured compliance with company policies and internal procedures.
• Implemented strategies to improve team productivity and operational efficiency.
• Monitored compliance with the company's quality standards.
• Analyzed and tracked team performance indicators (KPIs).
• Maintained effective communication with team members and cross-functional departments.