CORLYNNE O' SULLIVAN
Eindhoven,Netherlands
Summary
My expertise is in technical documentation and UX design, where I excel at transforming complex topics into clear, accessible information that empowers users to understand and apply valuable knowledge with ease.
Overview
10
10
years of professional experience
Work History
User Experience Designer via Capgemini
ASML
Eindhoven, Netherlands
08.2024 - Current
- Enhanced UI/UX of Baseliner Manager application, improving user efficiency by 20%.
- Created user flows, wireframes, mock-ups, and prototypes for improved design clarity.
- Developed data visualisations for jobs, recipes, and control loops using Figma, increasing user comprehension by 25%.
- Collaborated with developers to ensure accurate implementation of designs.
- Prepared user guides, release notes, and documentation for end-users.
- Conducted user tests and measured SUS scores of 85 to improve usability.
- Improved readability and content fit for application components.
- Contributed actively to the design system, ensuring consistency across applications.
- Presented solutions to complex design problems in presentations, click-through prototypes and design specifications.
Technical Writer and User Experience Designer
Capgemini Engineering
Eindhoven, Netherlands
11.2023 - Current
- Designed, developed and maintained Capgemini Engineering’s intranet using Sharepoint and later on Confluence.
- Served as Scrum Master for the Technical Publication project, managing the product backlog, setting priorities, and organizing scrum events.
- Led company-wide knowledge transfer sessions on Confluence, Jira, and Figma, providing hands-on training for remote and offshore teams. Received a 90% Knowledge Transfer engagement from online participants.
- Re-created the documentation and white paper for the EU Horizon Hydrogen Fuel Cell research project. Successfully passing hazard and safety permits on resubmission
- Mentored young professionals in UX design, assigning projects and evaluating work.
- Created project design proposals for clients such as Philips, ASML and Airbus.
Technical Writer via Capgemini
ASML
Eindhoven, Netherlands
05.2024 - 08.2024
- Developed, updated, and optimized technical documentation for Production Engineers, including Procedures, Process Control Sheets (PCS), Field Change Orders (FCO), Newsflashes, and Engineering Comments.
- Utilized XML and ASML-specific tools such as Indiecenter and Illustration Wizard to ensure all documentation adhered to ASML style standards.
- Created, modified, and enhanced documentation and illustrations by specifying requirements for visuals, technical inputs, and user feedback to maximize clarity and functionality.
- Achieved 95% SME approval rate for accuracy and technical completeness.
UX Designer
Sendcloud
Eindhoven, Netherlands
10.2021 - 10.2023
- Developed UI components and micro-copy within a structured design system, ensuring all elements aligned with the brand's tone of voice and fit seamlessly into user story flows. Improving readability scores by 30% for Track and Trace pages.
- Managed end-to-end translation processes, creating Figma translation files and extracting language-specific translation keys to ensure localization compatibility with UI design.
- Conducted user research and prototype testing using a variety of UX research methodologies, synthesizing collected data into actionable insights that informed content and design decisions.
- Established and tracked KPIs to assess content and design performance, providing metrics-driven insights for continuous improvement.
- Performed content audits to verify adherence to UX guidelines, ensuring consistent terminology across products and maintaining up-to-date Phrase Keys translations by 100%.
- Maintained design and language coherence throughout the product, fostering a seamless and user-friendly experience.
Technical Writer
Sendcloud
Eindhoven, Netherlands
01.2020 - 10.2021
- Established a user knowledge base to enhance system understanding and empower users with accessible, self-service resources.
- Documented APIs to provide developers with clear, structured resources, supporting integration and technical troubleshooting.
- Created and maintained comprehensive technical documentation using tools like Swagger and Git, ensuring consistency and ease of use across documentation assets.
- Assessed content readability using the Flesch-Kincaid grading system, optimizing for clarity and accessibility across diverse user groups.
- Utilized Zendesk to develop and manage user-centric documentation, tailoring content to meet end-user needs effectively.
- Improved CSAT score on the Sendcloud helpcenter by 35%
Developer Advocate
FLETA
Amsterdam, Netherlands
05.2019 - 12.2019
- Responsible for creating comprehensive written materials and code repositories to showcase the technical value and features of our products, including demos, tutorials, and blog posts that drive user engagement and adoption.
- Developed engaging technical content, such as blog posts and tutorials, to educate potential users and developers on product capabilities, best practices, and effective use cases.
- Collaborated closely with marketing and development teams to ensure all technical content aligns with product goals and messaging, reinforcing the strategic positioning of our products.
- Engaged actively with the user community, gathering valuable feedback, addressing inquiries, and fostering collaboration to enhance product development and community relations.
- Authored clear, concise technical documentation detailing product features, functionalities, and use cases to support both internal and external users. Improving the Flesch-Kincaid score from 60 to 80%.
- Created and maintained code repositories containing sample code, libraries, and SDKs, facilitating easier integration of our products into developer projects.
Technical Writer and Community Manager
Jointer
05.2019 - 12.2019
- Responsible for writing and managing documentation and knowledge bases to support Jointer and Element Zero product development, while driving user engagement and product success through active community interaction.
- Collaborated with the marketing team to develop and execute strategies for effective product promotion, ensuring alignment with overall brand goals.
- Documented processes and technical information to enhance understanding and usability for end users and internal stakeholders.
- Organized, updated, and maintained knowledge bases to ensure easy access to up-to-date product information.
- Engaged with community members to gather feedback, generate ideas, and build momentum around product launches and updates.
- Promoted Jointer and Element Zero products through community forums, social media, and other digital channels, developing initiatives to foster excitement and interest among users.
- Silicon Valley
UX Designer
LEXIT
03.2018 - 06.2018
- Utilized Sketch to develop wireframes and interactive prototypes, supporting iterative design processes and enhancing the user experience through clear, intuitive layouts.
- Conducted usability testing and gathered insights via user interviews, surveys, and analytics, integrating findings into design enhancements for improved usability and engagement.
- Performed competitive analysis and user behavior assessments to identify opportunities for UX improvements and to inform design decisions.
- Created information architecture and navigation structures to organize content effectively, ensuring seamless and user-friendly interactions throughout the platform.
- Developed copy and visual assets that support the user journey, enhancing content clarity and contributing to overall usability.
- Collaborated closely with cross-functional teams to maintain alignment on project goals and foster effective communication across design, product, and development teams.
- Set and tracked key performance indicators (KPIs) to evaluate design effectiveness, using metrics to guide future design iterations and strategic decisions.
- Tallinn
Digital Marketing Executive
AW Media
01.2017 - 05.2017
- Conducted user experience research to inform and optimize online communication strategies, enhancing user engagement and satisfaction across digital platforms.
- Developed and visualized content for online communications, utilizing infographics and effective design to convey complex information clearly and attractively.
- Implemented content marketing strategies, leveraging SEO best practices and technical SEO techniques to improve website visibility and search engine ranking.
- Utilized Google Analytics, Google Webmaster Tools, and Google AdWords to track website performance, analyze user behavior, and optimize digital marketing efforts.
- Managed content management systems (CMS) including WordPress and Umbraco, ensuring effective content organization and user-friendly interfaces.
- Proficient in Adobe Creative Suite to create compelling visual assets that support marketing initiatives and enhance overall branding.
- Executed link-building strategies and developed award bait content to enhance domain authority and improve search rankings.
- Regulated and improved social media presence through targeted analytics and engagement strategies, fostering community growth and brand awareness.
- Coordinated outbound marketing efforts, including outreach initiatives and email campaigns, to drive user engagement and conversion rates.
- Copenhagen
Data Analyst
GlobeTech
Cork, Ireland
09.2015 - 12.2016
- Conducted transcription for voice recognition technologies, ensuring high accuracy and reliability in speech-to-text conversions.
- Leveraged natural language processing (NLP) techniques to analyze and improve the functionality and performance of speech recognition systems.
- Performed speech and dictation analysis to identify patterns and enhance the usability of speech-to-text technologies for diverse user applications.
- Identified potential localization issues across multiple languages during testing phases, providing actionable insights to improve product adaptability and user experience.
- Enhanced user experience with speech-to-text technologies by analyzing user interactions and feedback, implementing solutions to improve overall satisfaction and accuracy.
- Focused on improving the accuracy of data generated by speech recognition systems, contributing to the development of more reliable and effective voice-driven applications.
- Cork
Investigations Specialist
Amazon
Cork, Ireland
07.2015 - 08.2015
- Specialized in Transaction Risk Management (TRMS) and Anti-Money Laundering (AML) compliance, ensuring robust safeguards against fraudulent activities within financial transactions.
- Conducted Know Your Customer (KYC) processes to verify the identity of clients, enhancing risk assessment and ensuring regulatory compliance.
- Focused on customer experience (CX) by facilitating effective communication via email and telephone with buyers, merchants, and internal stakeholders to analyze risk and address concerns.
- Identified and analyzed emerging fraud patterns and trends, providing insights to enhance risk mitigation strategies and improve transaction security.
- Cork
Education
Master of Science - Interaction Design
Tallinn University And The Cyprus University of Technology
Remote 09.2017 - 01/2020
Bachelor of Arts - Joint Major in The History of Art And Religions
University College Cork
Cork, Ireland 09.2013 - 01/2015
Skills
- Accessibility auditing (WCAG reports)
- Figma
- Microsoft SharePoint
- Maze
- Swagger
- Zero Heights
- Jira (Certified in Agile development)
- Extensible Markup Language (XML)
- Github
- Paligo
- MadCap Flare
- Microsoft Visio
- Microsoft Power Automate
- ASD-STE100
- Mix Panel
Languages
English
First Language
Timeline
User Experience Designer via Capgemini
ASML
08.2024 - Current
Technical Writer via Capgemini
ASML
05.2024 - 08.2024
Technical Writer and User Experience Designer
Capgemini Engineering
11.2023 - Current
UX Designer
Sendcloud
10.2021 - 10.2023
Technical Writer
Sendcloud
01.2020 - 10.2021
Developer Advocate
FLETA
05.2019 - 12.2019
Technical Writer and Community Manager
Jointer
05.2019 - 12.2019
UX Designer
LEXIT
03.2018 - 06.2018
Master of Science - Interaction Design
Tallinn University And The Cyprus University of Technology
09.2017 - 01/2020
Digital Marketing Executive
AW Media
01.2017 - 05.2017
Data Analyst
GlobeTech
09.2015 - 12.2016
Investigations Specialist
Amazon
07.2015 - 08.2015
Bachelor of Arts - Joint Major in The History of Art And Religions
University College Cork
09.2013 - 01/2015