Clerio Rocha Lauer
Summary
Dynamic and detail-oriented Office Assistant with over two years of experience at Tesco Holdings BV, specializing in administrative support, IT troubleshooting, and process improvement. Adept at managing office operations, coordinating meetings, and training staff. Proven track record in customer service excellence from previous roles at Lloyds Banking Group and Starbucks. Fluent in English and Portuguese with basic Dutch proficiency.
Overview
24
24
years of professional experience
Work History
Office Assistant
Tesco Holdings BV
03.2022 - 08.2024
- Streamlined daily office operations, enhancing organizational efficiency
- Managed document archiving and invoice processing
- Orchestrated board meetings using the Convene platform, noted for meticulous attention to detail
- Resolved IT issues promptly, ensuring minimal downtime
- Oversaw inventory checks and office supply orders, maintaining optimal stock levels
- Training new starters with company systems and policies
- Technology liaison - keep the tech environment connected, online and assist with upgrades (such as: checking and connecting the cabling, set up a workplace for visitors, testing equipment, speak with the IT support departments in India and the UK)
- Preparing the Board meetings: documents collection and upload in the system
- Preparing the Board meetings' agenda and Board minutes (including reviewing) and follow up, keep track of versions, minutes corrections
- Maintaining and updating the archive system
- Reviewed files, records and other documents to obtain information to respond to requests.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
Customer services Consultant
Lloyds Banking Group
12.2016 - 05.2021
- Based in Brighton regional office, helped customers with their home mortgage, credit cards, loans, and current bank accounts
- Specialist in looking after vulnerable customers
- Evaluate customers situation, complete follow up activities including an affordability assessment to set up repayment plans to bring the accounts back in order
- Processing payments
- Dealing and resolving customers complaints
- Contributed to continuous improvement initiatives
Store Supervisor
Starbucks
08.2008 - 11.2016
- Company Overview: (including franchise)
- Responsible for all aspects of store daily operations: opening and closing procedures, cash handling, implementing standards and orders placement
- Team management including shifts organization, staff training and motivating
- Accountable for maintaining health & safety and sanitation guidelines
- (including franchise)
Supervisor narrow boat holidays
British Waterways
04.2004 - 07.2008
- Responsible for customer check-in and check-out process
- Management of cleaners and third-party contractors
- Responsible for all back-office activities and administration
Administrative Assistant
PaperCaper
08.2000 - 02.2004
- Responsible for shipments of goods to customers
- Attending trade shows around the UK to display products
- Invoice management and customer handling
Education
Edexcel Adult English Literacy and Adult Numeracy -
City College Brighton & Hove
01.2011
Business English Qualification for foreign language speakers -
Evendine College
01.2000
level equivalent in Accountancy and Business Administration -
Colegio Estadual
01.1996
Skills
- Customer services
- Attention to detail
- Team collaboration
- Working under pressure
- Microsoft Office suite
- Word
- Excel
- Outlook
- Teams
Languages
Portuguese
English
Dutch
Personal Information
Nationality: British
Timeline
Office Assistant
Tesco Holdings BV
03.2022 - 08.2024
Customer services Consultant
Lloyds Banking Group
12.2016 - 05.2021
Store Supervisor
Starbucks
08.2008 - 11.2016
Supervisor narrow boat holidays
British Waterways
04.2004 - 07.2008
Administrative Assistant
PaperCaper
08.2000 - 02.2004
Business English Qualification for foreign language speakers -
Evendine College
level equivalent in Accountancy and Business Administration -
Colegio Estadual
Edexcel Adult English Literacy and Adult Numeracy -
City College Brighton & Hove
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