Claudia Deyanira Dominguez Canales
Garcia
Summary
Skilled team player with strong background in Call Center environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities.
Overview
11
11
years of professional experience
Work History
Operations Supervisor
AFNI
Monterrey
07.2024 - 01.2025
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
- Trained new employees on proper job functions and company policies and procedures.
- Resolved customer complaints or answered customers' questions.
- Prepared reports on operational performance metrics and presented them to management team.
Operations Supervisor
Contact Point 360
San Pedro
05.2023 - 07.2024
- Identified employee performance problems and causes before developing solutions to resolve issues
- Coordinated workflows and monitored administrative team performance
- Documented daily work metrics and reported findings at weekly staff meetings
- Managed database with details on account activities and employee schedules
Account Manager
Centris
Monterrey
04.2016 - 12.2022
- Prioritized workflow and resolved daily operational challenges to support goal achievement
- Provided daily direction to team members to achieve departmental goals
- Trained employees to follow standard work processes and learn role-specific skills
- Supported talent recruitment by reviewing candidate qualifications and offering hiring recommendations
- Completed accurate, on-time reports and documentation
- Coached team to develop skills and overcome weaknesses to reach goals
Sales Representative
Global Telesourcing
Monterrey
01.2016 - 04.2016
- Followed up on customer leads, developed mail lists and performed cold calls
Customer Service Representative
Famsa
Monterrey
08.2015 - 12.2015
- Completed paperwork for orders and new service actions
- Offered current product, policy and service information to customers
- Payments
- Detailed information on customers purchased items
- General information of store hours, ticket creation for damaged items
Customer Service Representative
Teleperformance
Monterrey
08.2014 - 01.2015
- Worked with customers and product teams to resolve customer issues
- Escalated calls to different and higher departments to satisfy customer needs
- Updated customer accounts with current personal and purchasing information
- Processed orders and coordinated delivery schedules to meet customer needs
Bank Executive
Banamex
Cuajimalpa
02.2014 - 07.2014
- Opened customer accounts by recording account information
- Delivered online support, troubleshot and handled escalations to elevate client experience
- Monitored and maintained assigned accounts and inbound calls
- Maintained payroll information by accurately collecting, calculating and entering data
Education
High School Diploma -
Thomas Jefferson High
Dallas, TX05.2005
Edward H. Cary
Dallas, TX01.1998
Sudie L Williams
Dallas, TX06.1992
Skills
- Conflict resolution
- SMART goals
- Coaching
- Team building
- Decision making
- Leadership
- Customer relations
Languages
- Spanish, Native
- English, Native
Languages
English
First Language
Spanish
Advanced
C1
Timeline
Operations Supervisor
AFNI
07.2024 - 01.2025
Operations Supervisor
Contact Point 360
05.2023 - 07.2024
Account Manager
Centris
04.2016 - 12.2022
Sales Representative
Global Telesourcing
01.2016 - 04.2016
Customer Service Representative
Famsa
08.2015 - 12.2015
Customer Service Representative
Teleperformance
08.2014 - 01.2015
Bank Executive
Banamex
02.2014 - 07.2014
High School Diploma -
Thomas Jefferson High
Edward H. Cary
Sudie L Williams