Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
AdministrativeAssistant
Claudia Quattrocchi

Claudia Quattrocchi

Milano

Summary

Dynamic Senior Customer Success Manager offering expertise in building partnerships and retaining key accounts Strong leader with proficiency in customer success, influencing decision-makers and devising successful engagement strategies. Collaborative and strategic team leader with robust track record of overachieving my retention rate in my past experience (more than 125% over 2 years) and wallet share.

Overview

12
12
years of professional experience

Work History

Customer Success Manager III

Forrester Research LTD
05.2021 - Current
  • As a Customer Success Manager I am responsible for the value delivered to Forrester's largest Clients in Italy and Germany.
  • I orchestrate the customer journey through proactive engagement strategies and guide the desired outcomes in our clients' strategic partnership with Forrester.
  • I align with the Ecosystem to leverage support and insights needed for our clients to develop client-obsessed strategies to succeed in the Age of the Customer.

Account Manager

Bentley Systems
12.2019 - 05.2021
  • Prospect and close new business opportunities
  • Develop important and effective relationships with Key Executives within assigned accounts, by translating customer challenges and opportunities into unique business value.
  • Create effective proposals that link our solution to the user’s
    business objectives and effectively negotiate customer
    agreements.

Senior Customer Success Manager

TripAdvisor
02.2016 - 05.2019
  • Responsible for making outbound calls to top hotels spenders to drive adoption, business value and client satisfaction with the ultimate goal of up-sell, cross-sell and subscription renewal.
  • Develop and maintain relationships with existing customers by providing guidance, assistance and necessary education to promote the value and benefits of our Solutions to enable business success.
  • Achieve and exceed sales targets monthly and quarterly on
    renewals, up-sells and other related KPI’s. Delivering product trainings and sales management and tools trainings to new hires.
  • 107% of overachievement of monthly revenue rate and
    127% of property renewal rate for Q1 2019. Optimisation Consultant

Account Manager

Wywy GmbH
10.2014 - 01.2016
  • Primarily focused on managing over 35 large customers and
    media agencies and C-level relationships. Clients includes
    Unicredit, BMW and Dentsu Aegis Network.
  • Identifying new business opportunities for existing and new
    clients and closing deals. Face to face meetings in country to meet key decision
    makers and participating at events.

Business Development Manager

Google
02.2014 - 10.2014
  • Responsible for qualifying inbound leads, generating new business opportunities across all Google for work products for the Italian market for small, medium and large business and supported also other markets such as UK, Africa and
    DACH regions.
  • Constantly exceed expectations as feedback from the management and contributed in new projects.
  • Generated pipeline of over € 2 million from inbound and outbound leads over 8 months.

Business Development Consultant

Oracle
01.2013 - 02.2014
  • Build business approach to generate valuable opportunities by contacting large customers through outbound campaigns using the latest Internet technologies.
  • Analyze customer needs in terms of current business obstacles, identifying projects, scoping potential Oracle solutions and giving future product direction.

Education

Higher Diploma in Marketing Management - Marketing

Polo Universitario Città di Prato
Prato
2011

Skills

  • Salesforce CRM - Advanced Knowledge
  • Google Analytics Certificate
  • Sandler Sales Training & Costigan Sales Training
  • Revenue Retention
  • Strategic Outreach

Accomplishments

Latest Achievements in Forrester:


  • Rookie of the Year Worldwide in 2021
  • Constantly achievement of my retention rate ( over 125% over 3 years)
  • Promoted from CSM level I to CSM level III



Languages

Inglese
Avanzato superiore
C2
Italiano
Bilingual or Proficient (C2)

Timeline

Customer Success Manager III

Forrester Research LTD
05.2021 - Current

Account Manager

Bentley Systems
12.2019 - 05.2021

Senior Customer Success Manager

TripAdvisor
02.2016 - 05.2019

Account Manager

Wywy GmbH
10.2014 - 01.2016

Business Development Manager

Google
02.2014 - 10.2014

Business Development Consultant

Oracle
01.2013 - 02.2014

Higher Diploma in Marketing Management - Marketing

Polo Universitario Città di Prato

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Claudia Quattrocchi