Claudia Perera
Västerås
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude and willingness to take on added responsibilities to meet team goals. Possesses exceptional interpersonal, problem-solving and analytical skills to provide great service, while thriving to create an atmosphere of professionalism and support at the work place.
Overview
5
5
years of professional experience
Work History
Junior Consultant
L.B. Management
08.2022 - 03.2023
- Identified potential risks associated with proposed strategies or initiatives, and researching for proactive measures to mitigate them.
- Conducted thorough market research to identify growth opportunities and drive international business development initiatives.
- Streamlined project management processes for increased efficiency and timely completion of projects.
Senior Customer Service Associate
Dialog Axiata PLC,
06.2018 - 08.2020
- Promoted a culture of continuous improvement within the team by regularly soliciting feedback from colleagues on best practices for enhancing performance.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Checked status of orders and back-ordered products to coordinate efficient shipments.
- Led training sessions for new hires, ensuring consistent quality of service across the team.
- Enhanced customer service satisfaction by utilizing CRM software to track interactions and support requests.
Sales Executive at Sayo Technologies (pvt) Ltd
Sayo Technologies (Pvt) Ltd
10.2017 - 01.2018
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Established and maintained positive relationships with vendors to determine product availability and quality.
Education
Master of Science - Business Administration
Umeå University
Umeå06.2022
Bachelor of Science - Business Management
Cardiff Metropolitan University
United Kingdom06.2017
Skills
- Attention to detail in processes and procedures
- Integrity and Honesty
- Team Leadership & Development
- Work Planning and Prioritization
- Customer Relationship Management
- MS Office
- Issue Resolution
- Cultural Awareness
Languages
English
Native language
Swedish
Intermediate
B1
Timeline
Junior Consultant
L.B. Management
08.2022 - 03.2023
Senior Customer Service Associate
Dialog Axiata PLC,
06.2018 - 08.2020
Sales Executive at Sayo Technologies (pvt) Ltd
Sayo Technologies (Pvt) Ltd
10.2017 - 01.2018
Master of Science - Business Administration
Umeå University
Bachelor of Science - Business Management
Cardiff Metropolitan University
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