Clara Volant

Work History

Fujifilm, Sonosite Inc

Amsterdam

01.2023 - Current

Translated complex technical issues into digestible language for non-technical users.
Assisted customers in identifying issues and explained solutions to restore service and functionality.
Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Researched product and issue resolution tactics to address customer concerns.
Documented support interactions for future reference.
Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
Researched and identified solutions to technical problems.

Just Eat Takeaway

Amsterdam

05.2021 - 01.2023

Hans Brinker Hotel

Amsterdam

06.2014 - 05.2021

Established welcoming atmosphere by greeting each guest warmly.
Handled complaints, settled disputes, and resolved grievances to maintain customer satisfaction.
Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
Assisted servers with delivering food, filling beverages, and retrieving items for guests.

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