Clara Volant
Technical Support Representative
Amsterdam, (Relocalisation En Cours)
Summary
Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Bilingual Technical Support Representative
Fujifilm, Sonosite Inc
Amsterdam
01.2023 - Current
- Translated complex technical issues into digestible language for non-technical users.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Researched product and issue resolution tactics to address customer concerns.
- Documented support interactions for future reference.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Researched and identified solutions to technical problems.
Live Operations Specialist
Just Eat Takeaway
Amsterdam
05.2021 - 01.2023
- Monitored live systems ensuring optimal functionality.
- Handled technical incidents during live operations.
- Managed support tickets from delivery drivers.
- Collaborated with cross-functional teams.
- Provided system performance reports.
Front of House Management
Hans Brinker Hotel
Amsterdam
06.2014 - 05.2021
- Established welcoming atmosphere by greeting each guest warmly.
- Handled complaints, settled disputes, and resolved grievances to maintain customer satisfaction.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
Education
Bac L / Maturité -
09.2007 - 07.2010
Skills
Technical issues analysis
Complaint resolution
Staff education and training
Excellent written and oral communication
Customer service expert
Order fulfillment
Creative problem solving
Administrative support
Key stakeholder relationship building
Timeline
Bilingual Technical Support Representative - Fujifilm, Sonosite Inc
01.2023 - Current
Live Operations Specialist - Just Eat Takeaway
05.2021 - 01.2023
Front of House Management - Hans Brinker Hotel
06.2014 - 05.2021
Lycee Louis Thuillier - Bac L / Maturité,
09.2007 - 07.2010