Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Contact
Timeline
Generic

Christos Karampetsos

Athens Metropolitan Area

Summary

Accomplished retail asset management leader with extensive experience managing cross-functional teams and driving successful debt restructuring initiatives for major financial institutions. Proven expertise in optimizing asset recovery strategies, delivering regulatory-compliant solutions, and achieving measurable improvements in customer outcomes and portfolio performance. Skilled in negotiation, process improvement, and developing high-performing teams to exceed operational KPIs

Overview

19
19
years of professional experience
1
1
Certification

Work History

Manager, Retail Asset Management

doValue Greece
01.2022 - Current
  • Manage Relationship Manager Teams handling Retail debt restructuring for portfolios Eurobank, Mexico, Virgo, Souq in :
  • Asset management
  • Manage alternative solutions following Individual insolvency L3869, Debt settlement Workout
  • Manage regulatory risks within the Collections and Recoveries areas, ensuring processes, strategies and communications compliant with regulatory requirements
  • REO collaboration maximizing asset return
  • Leading cross-functional teams to streamline operations and enhance productivity.
  • Enhance customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Manage and motivate employees to be productive and engaged in work.
  • Oversee project management initiatives, ensuring alignment with organizational goals.
  • Analyze performance metrics to identify areas for process optimization.
  • Mentoring staff, fostering skill development and promoting a culture of continuous improvement.
  • Manage budget allocations and resource planning to support operational objectives.
  • Cross-train existing employees to maximize team agility and performance.
  • Achieve departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.

Retail Remedial Senior Relationship Manager, 3rd Party Mortgage Loans

doValue Greece
06.2019 - 01.2022
  • Managed 3rd party Relationship Managers Recoveries and Collections team to maximise performance and maintain service level agreements.
  • KPIs target : Permanent cure with reduced re-default rates and high levels of debt recovery. End to end management. Strong Customer relations, understand clients ability to pay.
  • Managed regulatory risks within the Collections and Recoveries areas, ensuring processes, strategies and communications are demonstrably compliant with regulatory requirements.
  • Streamlined processes for increased efficiency within the team, resulting in improved response times to client inquiries and requests.
  • Ensured compliance with all relevant regulations by adhering to established policies and procedures in all aspects of the role.
  • Increased portfolio growth by effectively identifying new business opportunities through market research and networking.
  • Developed new banking relationships with business prospects.
  • Built trust with clients by maintaining confidentiality and handling sensitive information professionally at all times.
  • Planned and attended meetings with clients to cultivate and grow partnerships and opportunities.

Middle Mortgage Loans Senior Relationship Manager, Retail Remedial

Eurobank fps
11.2016 - 05.2019
  • Management and Supervision of Sector Relationship Managers
  • Ensured alignment with new EBA definitions in order to achieve SSM submission
  • Empowered frontline staff to identify and offer solutions to Middle ML Customers
  • Developed customized solutions to meet client needs, enhancing customer satisfaction and retention.
  • Ensured compliance with all relevant regulations by adhering to established policies and procedures in all aspects of the role.
  • Streamlined processes for increased efficiency within the team, resulting in improved response times to client inquiries and requests.
  • Built trust with clients by maintaining confidentiality and handling sensitive information professionally at all times.
  • Managed a diverse portfolio of high-net-worth clients, ensuring satisfaction and retention through personalized attention and strategic planning.
  • Planned and attended meetings with clients to cultivate and grow partnerships and opportunities.

Assistant Sales Manager

Eurobank
08.2014 - 10.2016
  • Developed and maintained strong client relationships, enhancing customer satisfaction.
  • Analyzed market trends and competitor activities to inform strategic decisions.
  • Developed strong client relationships for repeat business and increased referrals.
  • Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
  • Analyzed sales data regularly to recognize patterns, capitalize on opportunities, and address areas of concern within the team''s performance metrics.
  • Managed and developed sales team.
  • Increased customer satisfaction, ensuring prompt and accurate response to inquiries.
  • Improved sales team productivity with tailored training programs.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Developed compelling presentation decks to gain approval for ideas and communicate results.

Credit Processing Supervisor

Eurobank Cards
07.2010 - 07.2014
  • 4 years 1 month
  • Managed quality control processes, ensuring consistent adherence to company policies and procedures.
  • Analyzed workflow metrics to identify bottlenecks and propose strategic solutions.
  • Created production schedules to effectively fulfill production plans and meet process goals.
  • Improved team efficiency by optimizing shift schedules and delegating tasks effectively.
  • Managed staff hiring, training and supervision.

Application Processing & Support Supervisor

Eurobank Cards
01.2007 - 01.2010
  • Developed training programs for new staff, enhancing team performance and knowledge retention.
  • Established clear performance expectations for the support team, resulting in improved accountability and measurable results.
  • Streamlined support processes for increased efficiency and improved response times.
  • Conducted regular performance evaluations for team members, offering constructive feedback and opportunities for growth within the organization.

Education

MBA - Marketing/Marketing Management, General

University of Leicester
Leicester
01.2011

Bachelor of Science - Accounting and Finance

University of Peloponnese
Kalamata, Greece
01.2004

Skills

  • Team leadership
  • Decision-making
  • Complex Problem-solving
  • Staff training and development
  • Customer relationship management (CRM)
  • Performance management
  • Negotiation
  • Salesforce management
  • Cross-functional team management
  • Innovation management

Websites

Certification

  • Stepping Up to Management II
  • Scotwork Advancing Negotiation Skills Course
  • Communicating to Drive People to Take Action

Languages

English (Professional Working)

Contact

  • Karampetsosc@gmail.com
  • Www.linkedin.com/in/christos-karampetsos-1146a714 (LinkedIn)
  • Www2.le.ac.uk/departments/management (Other)
  • Www.sustainability.com/ (Other)

Timeline

Manager, Retail Asset Management

doValue Greece
01.2022 - Current

Retail Remedial Senior Relationship Manager, 3rd Party Mortgage Loans

doValue Greece
06.2019 - 01.2022

Middle Mortgage Loans Senior Relationship Manager, Retail Remedial

Eurobank fps
11.2016 - 05.2019

Assistant Sales Manager

Eurobank
08.2014 - 10.2016

Credit Processing Supervisor

Eurobank Cards
07.2010 - 07.2014

Application Processing & Support Supervisor

Eurobank Cards
01.2007 - 01.2010

MBA - Marketing/Marketing Management, General

University of Leicester

Bachelor of Science - Accounting and Finance

University of Peloponnese

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Christos Karampetsos