Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Christopher Jones

Tulsa

Summary

Experienced professional with over five years of hands-on experience in troubleshooting and customer service. Natural talent for navigating challenges, strong problem-solving skills, and proactive approach to new tasks. Recognized for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Dedicated to delivering exceptional results in every endeavor.

Overview

6
6
years of professional experience
1
1
Certification

Work History

IT Support Specialist

DXC Technologies, Hewlett Packard Enterprise
10.2019 - Current
  • Maintained and administered computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations
  • Helped streamline repair processes and update procedures for support action consistency.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Call Center Representative

MicahTek
04.2019 - 10.2019
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Resolved escalated customer service inquiries and complaints to maintain satisfaction.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.

Education

High School Diploma -

Broken Arrow, OK

Intro to Engineering - undefined

Tulsa Technology Center
Tulsa, OK
05.2014

A+, Net+, Sec+ (CompTIA) -

Tulsa Community College
Tulsa, OK
08.2019

Skills

  • Adaptability
  • Self-Directed
  • Time management
  • Desktop technical support
  • Strong work ethic and dependable
  • Exceptional customer support
  • Microsoft Windows and Office
  • Microsoft Active Directory
  • Mobile device management
  • Project documentation

Certification

  • A+, Net+, Sec+ (CompTIA) - 2019


Timeline

IT Support Specialist

DXC Technologies, Hewlett Packard Enterprise
10.2019 - Current

Call Center Representative

MicahTek
04.2019 - 10.2019

Intro to Engineering - undefined

Tulsa Technology Center

High School Diploma -

A+, Net+, Sec+ (CompTIA) -

Tulsa Community College

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Christopher Jones