Chloe Tran

Provided exceptional guest service by managing reservations, addressing inquiries, coordinating with staff, and ensuring seamless dining experiences through attentive and efficient table service.

Assisted customers at the tills and maintained store cleanliness to ensure a pleasant shopping experience.

• Managed social media content across platforms, including the website, Facebook, and Instagram.
• Collaborated with the Merchandise team and agencies to develop and execute digital marketing strategies.
• Analyzed sales data and digital metrics to assess and refine marketing initiatives.

• Developed and executed digital marketing strategies aligned with brand goals.
• Managed e-commerce platforms, including the website and Shopee, while running targeted Facebook and Instagram ads.
• Personalized email marketing campaigns using Mailchimp, segmenting customer data for tailored communication.
• Analyzed digital metrics to optimize ad performance and improve marketing effectiveness.

• Conducted research to analyze consumer shopping patterns and spending habits.
• Communicated insights and findings effectively to stakeholders, providing actionable recommendations.
• Developed strong interpersonal and presentation skills through collaboration with cross-functional teams.

Contacted customers to confirm orders, ensuring accurate communication and fostering positive customer relationships.