Chitra Tripathi

Job responsibilities includes IT service management and infrastructure Maintenance & support, Microsoft Azure along with leading messaging services and applications under Microsoft 365, Azure AD/Entra, Exchange online/on-premise, SharePoint, one drive of business, Teams, yammer, Power Apps, online collaboration technologies in multi-lingual and cross-cultural environments using ITIL framework for change/incident management and operational execution.

Seeking opportunity in the area of design, implementation & support to utilize the knowledge & skills & provide solutions to the best of my ability ensuring own professional growth.

• ITIL 4 Foundation
• AZ-900: Microsoft Azure Fundamentals
• AZ-305: Designing Microsoft Azure Infrastructure Solutions

• Administered & Oversee my team to perform day-to-day activities in Microsoft 365 environment including operations of a hybrid environment, support of end-users, co-management, incident management, change management.
• Collaborating with Partners, Vendors, clients and end customers to drive the change and provide resolution.
• Continuous improvement (CI) initiatives, Planning/implementing proactive procedures, service improvement plan document (SIPs) & Standard Operating Procedures (SOPs) for the solutions & systems to avoid problems in the first place.
• Keeping track of the KPIs related to incidents/changes management and having the client up to speed on these. Acting as the service line lead for the products in scope.

• Performed role of Microsoft 365 Technology advisor and Technology analyst for multiple customers.
• Identified, researched, recommend, and implemented Microsoft 365 solutions and applications.
• Acquired proficiency in M365 Identity, Productivity, Compliance & Security services and Microsoft Power Platform- Power Apps, Power Automate, Power BI.
• Acquired proficiency in Managing Microsoft servers and performed server maintenance tasks, configured users, managed accounts, updated software, authored scripts, solved technical issues, and trained end users.
• Acquired proficiency in Exchange Online, distribution lists, shared mailboxes & unified communication groups, modern conference rooms/audio/video/teams rooms setup and managing domains & mailboxes, Mail flow, mail trace, message tracking and resolved mail delivery issues.
• Acquired proficiency in handling SharePoint, OneDrive for Business, and Teams. Handled tasks Creation and management of Web application, sites, site Collection, template, Deployment of WSP (SharePoint on-premise), recovering deleted sites, managing store settings, site allocation, user's one drive profile, set up sites, teams administration, creating and manage Teams, settings, policies, templates, and all L3 Tasks.
• Accomplished projects on Data Loss Prevention/ Microsoft Purview Privileged Access Management, eDiscovery, policies, Audit, compliance manager, security and compliance, reporting, mange role, create/manage rule along with Implementation of Microsoft Exchange Online Protection for Cloud Spam filtering. And Facilitated projects on Microsoft 365 Defender, Microsoft Defender for Identity and for Cloud apps.
• Acquired proficiency in support and implementation services for Azure Active directory including configuration and managed MFA, create, and managed Conditional Access policy in Azure AD, access review, create and managed enterprise applications, App registrations.
• Accomplished multiple projects on Privileged Identity Management PIM, Protection (improved Secure Score, identity Protection, authentication methods), Lifecycle workflows, Access packages, user risk and sign -in policies, Authentication methods, Cross-tenant access settings, user flows, monitoring and health (audit logs, log analytics, work books).
• Executed upgradation of Entra AD tool, solved sync issues, SSPR, writeback feature in hybrid environment.
• Facilitated CU/SU upgradation on exchange server, critical changes and performance tuning on messaging servers.
• Accomplished different projects for many Microsoft Premier Clients.
• Good understanding and designed Scripts to implement changes using PowerShell.
• Directed L1, L2 and L3 tasks and resources with well-developed skills in personal planning & organization.

• Date of Birth: 12/10/92
• Gender: Female
• Marital Status: Married (Mother)