Ching Yu (Karen) Wong
Product Owner
Amsterdam,NH
Summary
Karen Wong is a highly motivated and empathetic certified product manager with 12 years of experience in the payments, finance, and eCommerce industries. She combines a deep knowledge of product management, payment systems, and operational efficiency to innovate and increase profitability within competitive markets. Karen is adept in stakeholder management, strategic planning, and driving quality and customer-centric products.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
2
2
Languages
Work History
Product Owner Financial Operations
Worldline
01.2019 - Current
- Spearheaded cross-functional scrum teams to develop product solutions for Google in the EU markets, resulting in an annual revenue boost of €1.5M
- Fostered strong relationships with both internal and external stakeholders, including sales, marketing, finance, operations, banks, and payments partners to launch tailored solutions for the South Korean market, generating revenue of €1.3M in the first 6 months
- Delivered comprehensive documentation and support during pilot and implementation phases, ensuring effective product positioning and end-to-end delivery
- Efficiently managed multifaceted projects including financial system migrations and feature enhancements, meticulously maintaining cost-effectiveness and meeting stakeholder expectations
- Crafted product roadmaps, established OKRs, and prioritized product backlogs for the global full-service processing section
- Including but not limited to: acquirer settlement, payment matching & reconciliation, remittance, dispute management, cash management, and invoicing
- Provided leadership and guidance to other product owners within the digital commerce team, promoting best practices and advancing professional growth and competence.
Product Owner of Financial Operations, Digital Commerce
Worldline
01.2019 - Current
- Spearheaded cross-functional scrum teams to develop product solutions for Google in the EU markets, resulting in an annual revenue boost of €1.5M
- Fostered strong relationships with both internal and external stakeholders, including sales, marketing, finance, operations, banks, and payments partners to launch tailored solutions for the South Korean market, generating revenue of €1.3M in the first 6 months
- Delivered comprehensive documentation and support during pilot and implementation phases, ensuring effective product positioning and end-to-end delivery
- Efficiently managed multifaceted projects including financial system migrations and feature enhancements, meticulously maintaining cost-effectiveness and meeting stakeholder expectations
- Crafted product roadmaps, established OKRs, and prioritized product backlogs for the global full-service processing section
- Including but not limited to: acquirer settlement, payment matching & reconciliation, remittance, dispute management, cash management, and invoicing
- Provided leadership and guidance to other product owners within the digital commerce team, promoting best practices and advancing professional growth and competence.
Product Owner Web
Fairphone B.V.
12.2016 - 01.2019
- Led the successful implementation of a single-page checkout solution for desktop and mobile web platforms, achieving a notable increase in conversion rates by over 2%
- Collaborated closely with UX designers, developers, and e-commerce specialists to prioritize Customer Experience (CX) enhancements, and delivered continuous improvements throughout the customer journey, boosting customer satisfaction scores to 82.9%
- Optimized logistics and financial applications by actively seeking stakeholder input and data analysis, reducing support tickets by 30%, and enhancing operational efficiency by 0.5 FTE
- Improved customer self-help applications with vendors which decreased support tickets by 30%
- Directed the overall strategy and roadmap for the website and webshop, ensuring alignment with company goals and customer expectations.
Assistant Project Manager
Hang Seng Bank
09.2014 - 06.2016
- Managed key projects focused on customer segmentation for loans and customer acquisition
- Analyzed extensive business data sets to optimize and spearhead innovative marketing strategies
- Collaborated directly with marketing and technology teams, prioritizing requirements and ensuring effective resolution of business needs.
Engineer/analyst
Independent Commission Against Corruption, Hong Kong & Shanghai Banking Corporation
07.2010 - 04.2013
- Led the development and maintenance of essential software projects, including automated map data conversion and enhancements to law enforcement device management systems
- Managed SQL data queries and coordinated user acceptance testing, providing vital data analysis and system enhancement recommendations.
Education
Master of Science - Management Studies - Strategic Marketing Manageme
The University of Amsterdam
09.2016 - 06.2018
Bachelor of Science - Computer Engineering
Hong Kong University of Science And Technology
09.2007 - 06.2010
Skills
Product strategy (Lean Canvas)
Design Thinking and tools (Sketch, Figma)
Customer analysis (Journey map, Empathy map, Contextual interview)
Agile methodologies (Scrum, Kanban)
Atlassian tools (Jira, Confluence, Trello)
Behavior analytic tools (Hotjar, Google Analytics)
Collaboration and roadmap tools (Podio, Mondaycom)
Story planning
Roadmap development
Product Lifecycle Management
Release planning
Websites
Certification
Certified Product Manager, Product Focus, 2024
Timeline
Product Owner Financial Operations
Worldline
01.2019 - Current
Product Owner of Financial Operations, Digital Commerce
Worldline
01.2019 - Current
Product Owner Web
Fairphone B.V.
12.2016 - 01.2019
Master of Science - Management Studies - Strategic Marketing Manageme
The University of Amsterdam
09.2016 - 06.2018
Assistant Project Manager
Hang Seng Bank
09.2014 - 06.2016
Engineer/analyst
Independent Commission Against Corruption, Hong Kong & Shanghai Banking Corporation
07.2010 - 04.2013
Bachelor of Science - Computer Engineering
Hong Kong University of Science And Technology
09.2007 - 06.2010
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