CHINASAOKWU OBIKWERE
Gander
Summary
Experienced and dedicated professional adept in patient support as a personal care assistant and proficient in customer service within the banking industry. Seeking a role where I can leverage my extensive financial knowledge, compassionate nature, and exceptional customer service skills to contribute as a valuable team member. My goal is to utilize my dual expertise to facilitate seamless support for individuals, enhancing their well-being, while maintaining the utmost standards of care and service.
Overview
6
6
years of professional experience
Work History
Health Care Assistant
BOB Memorial Medical Services
01.2024 - 05.2025
- Assisted nursing staff with patient care, ensuring comfort and safety during daily activities.
- Monitored patients' vital signs and reported changes to healthcare team promptly.
- Collaborated with multidisciplinary teams to develop personalized care plans for patients.
- Educated patients and families on health management strategies and post-care instructions.
Customer Service Representative
United Bank of Africa
03.2021 - 12.2023
- Assist consumers across a variety of channels, such as live chat, email, and phone, in a polite and timely manner.
- Respond to customer questions, handle problems, and provide personalized solutions to guarantee a great banking experience.
- Handle all account transactions with extreme accuracy and care, including deposits, withdrawals, and fund transfers.
- Identifying upsell and cross-sell opportunities for banking products proactively led to a 20% increase in account upgrades within six months.
- Together with the sales team, find possible prospects to help the branch hit sales goals.
- Assist in the education of new customer service professionals and impart the top customer service techniques.
- Participates in medical outreaches to remote communities quarterly.
Personal Care Aid (Part-time)
Bob Medical Services
02.2020 - 02.2021
- Teamed together with the nursing staff to provide thorough patient care, assuring the comfort and well-being of the patients.
- Administered drugs as directed and precisely recorded patients' reactions.
- I kept track of vital signs and instantly alerted medical personnel to any irregularities.
- Offered patients emotional support and company, caregivers were able to reduce their patients' tension and anxiety.
- Contributed to a safe and hygienic hospital environment by ensuring a clean and orderly patient environment.
Office Assistant
Ministry Of Youth And Sport, NYSC
01.2019 - 01.2020
- Assisted with general office tasks, including photocopying, scanning, and filing documents.
- Provided support in scheduling appointments, coordinating meetings, and managing calendars.
- Assisted in maintaining office supplies inventory and placing orders as needed.
Education
Higher National Diploma - Accountancy
Imo State Polytechnic
01.2018
Ordinary National Diploma - Accountancy
Imo State Polytechnic
01.2014
Diploma - Personal Care Attendant
Keyin College
Gander, NL04-2026
Skills
- Microsoft Office Suite Applications
- Efficient
- Team Work
- Problem Solving
- Administrative and Organizational Functions
- Good Communication
- Leadership Qualities
- Customer Service
- Regulatory Compliance
Languages
English
Full Professional
Timeline
Health Care Assistant
BOB Memorial Medical Services
01.2024 - 05.2025
Customer Service Representative
United Bank of Africa
03.2021 - 12.2023
Personal Care Aid (Part-time)
Bob Medical Services
02.2020 - 02.2021
Office Assistant
Ministry Of Youth And Sport, NYSC
01.2019 - 01.2020
Ordinary National Diploma - Accountancy
Imo State Polytechnic
Higher National Diploma - Accountancy
Imo State Polytechnic
Diploma - Personal Care Attendant
Keyin College