Chima Eric Eneanya
Wolverhampton,West Midlands
Summary
Motivated professional with a strong foundation in data analysis and business process improvement. Demonstrates exceptional communication skills, facilitating stakeholder collaboration and requirement gathering. Adapts quickly to new technologies and environments, supporting organisational objectives.
Overview
1
1
Certification
Work History
IT Technical Support Intern
Vodafone UK
04.2025 - 05.2025
- Provided first-level technical support to end-users, diagnosing software and hardware issues promptly.
- Troubleshot hardware and software issues, resolving bugs to minimise work disruptions.
- Set up new workstations for users with proper cables, equipment and software.
- Assisted in deployment of new hardware, including PCs, laptops, and peripherals, enhancing workplace efficiency.
- Installed new hardware and software to meet system specifications and user needs.
- Maintained and repaired peripheral equipment connected to laptops and desktops.
- Installed malware protection software, safeguarding systems from viruses and cyber threats. to protect software from viruses and cyber threats, protecting delicate information.
- Collaborated with the IT team on projects, contributing to the successful implementation of IT solutions.
Education
Bachelor of Science (BSc) - Information Technology
Middlesex University
London01-2025
Skills
- Technical Support Skills
- Troubleshooting Techniques
- System Diagnostics
- Help Desk Tools
- Project Coordination
- Microsoft Excel
- Microsoft Project
- Google Workspace
- Microsoft Word
- Microsoft PowerPoint
- Basic Power BI
- Analytical Problem Solving
- Technical Communication
Certification
- Introduction to Project Management
- Agile Fundamentals
- PRINCE2 Foundation (In Progress)
Custom
AI-Driven Wearable Mobility Aid, Led planning and delivery of a data-driven technology project., Analysed user requirements and evaluated technology solutions., Produced project plans, schedules and risk assessments., Presented findings and recommendations to stakeholders.
Languages
English
Proficient
C2
Interests
- Football
- Basketball
- Movies
Timeline
IT Technical Support Intern
Vodafone UK
04.2025 - 05.2025
Bachelor of Science (BSc) - Information Technology
Middlesex University