Cheryl Halliday
St.John’s,NL
Summary
Dedicated individual driven by a strong desire to contribute to team achievements through diligent effort, meticulousness, and superb organizational abilities. Committed to continuous personal and professional development, actively pursuing opportunities for growth and exceptional performance in the designated role.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Store Administrator
Shoppers Drug Mart
07.2022 - Current
- Streamlined inventory management processes for improved accuracy and reduced waste.
- Handled customer complaints professionally, resolving issues quickly to maintain client satisfaction levels.
- Enhanced employee performance by scheduling regular training sessions and providing constructive feedback.
- Maintained a clean and orderly back-office space; optimized storage solutions and streamlined overall functionality.
- Ensured adherence to payroll-related legal standards.
- Maintained accurate financial records, allowing management to make informed decisions based on up-to-date information.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Approved regular payroll submissions for employees.
Post Office Manager
Shoppers Drug Mart
03.2012 - 07.2022
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
- Codified office structures and processes to promote teamwork and performance.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Supervised and guided new employees on Task and responded quickly to questions, which improved understanding of job responsibilities.
Post Office Clerk
Shoppers Drug Mart
08.2007 - 03.2012
- Weighed letters and packages and calculated costs based on classification, weight and destination.
- Sold stamps to customers along route and counted back bills and change to avoid errors.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Weighed mail and computed pricing amounts.
- Minimized delivery delays by verifying merchandise, labels and documents for customer order prior to shipment.
- Provided service and sales to walk-in customers.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Upsold postal services like insurance and tracking.
Education
Memorial University of Newfoundland
St John’s, NL09.2004
Holy Heart of Mary Regional High
St. John's, NL06.2003
Skills
- Documentation and control
- Scheduling
- Workflow planning
- Staff Management
- Organization and Time management
- Conflict resolution
Languages
English
Full Professional
Certification
Occupational Health and Safety Certified
Education
St John’s, NL,St. John's, NL
Contact
St.John’s, NL A1E 0C5
Timeline
Store Administrator
Shoppers Drug Mart
07.2022 - Current
Post Office Manager
Shoppers Drug Mart
03.2012 - 07.2022
Post Office Clerk
Shoppers Drug Mart
08.2007 - 03.2012
Memorial University of Newfoundland
Holy Heart of Mary Regional High
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